Liquor Store Operations Manager

2 months ago

Burnaby, British Columbia, Canada Otter Co-op Full time

About Otter Co-op

At Otter Co-op, we're a diverse and growing organization serving the Lower Mainland, Fraser Valley, and BC Interior since 1922. With over 100 years in business and over 1000 team members, we're proud to be a locally owned and community-minded member of the neighborhoods we live, work, and play in.

Our Business

We operate three food and pharmacy stores, thirty-one Angry Otter liquor stores, two feed mills, two bulk petroleum facilities, the Angry Otter Tap & Forno and Brewery in North Vancouver, the Highwayman Pub in Abbotsford, the Highwayman pub in South Surrey, and twenty-five gas station/convenience stores.

Job Summary

We're seeking a highly motivated and experienced Liquor Store Operations Manager to lead the day-to-day operations of our liquor store. As a key member of our team, you'll be responsible for providing strategic direction, leading, coaching, training, motivating, and inspiring our team members to deliver a superior guest service experience.

Key Responsibilities

  • Oversee the daily operation and management of the liquor store in accordance with company policies, procedures, and overall expectations.
  • Provide ongoing written and verbal feedback to the Area Manager.
  • Provide direction and leadership toward building a positive, highly motivated team.
  • Ensure the store's merchandising standards are being managed and maintained, and all programs are being implemented, measured, and managed.
  • Ensure the store's housekeeping, sanitation, and maintenance schedules/standards are managed and being maintained.
  • Directly responsible for ensuring the store adheres to BCLDB operating guidelines and all government regulations in labeling, pricing, sanitation, and food safety.
  • Attend and actively participate in commodity, leadership, and safety meetings.
  • Directly responsible for team member relations, including hiring, training, and development, and performance management.
  • Provide leadership in the areas of Occupational Health and Safety (OH&S).
  • Contribute to the team in living the Corporate Values of Integrity, Community, and Excellence.
  • Perform other duties as assigned.

Requirements

  • 3-5 years of experience in progressive retail management positions with a proven successful track record.
  • Liquor, retail, and/or guest service background preferred.
  • Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and the ability to manage computer files efficiently.
  • Solid basic math skills and the ability to read and understand financial reports.
  • Effective interpersonal, leadership, and communications skills.
  • A self-starter with motivation and the ability to work in a busy environment.
  • Effective planning, organization, and time management skills.
  • Strong critical thinking, analytical, and problem-solving skills.
  • Demonstrate the ability to maintain relationships both internally and externally to support the organization.
  • Enjoy working with the public and strive to provide a consistent and superior guest service experience.
  • Must have open availability and be able to work a variety of shifts, 7 days a week, including early mornings, afternoons, late evenings, weekdays, weekends, and stat holidays.
  • Valid Serving it Right Certificate required.
  • This position is based at the Parkcrest Liquor Store, though it may require occasional travel and work at other locations as business needs arise.

What's in it for you?

  • Competitive wages.
  • Annual bonus program for all eligible team members.
  • For eligible positions: comprehensive benefits package and an employer-matched pension plan.
  • Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases.
  • Co-op Membership with an annual dividend payment on qualified purchases.
  • Education Assistance Program.
  • Learning opportunities to grow and develop and to foster a culture of teamwork and innovation.

About Us

At Otter Co-op, we're committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community, and Excellence. We embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

Selection Criteria

All successful candidates will be required to undergo a background check.

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