Sports Fan Engagement Specialist

4 weeks ago


Winnipeg, Manitoba, Canada Winnipeg Football Club Full time

The Winnipeg Football Club is seeking a highly motivated and fan-focused individual to fill the role of Sports Fan Engagement Specialist. As part of our sports industry, your primary responsibility will be to provide exceptional fan service to our loyal season ticket members and fans while generating revenue through ticket sales.

Key Responsibilities
  • Develop and maintain strong relationships with fans to encourage repeat sales and referrals.
  • Respond to customer inquiries via various channels, ensuring timely and effective communication.
  • Manage and update ticketing systems, including processing orders and issuing refunds.
  • Maintain knowledge and understanding of Blue Bombers and Valour FC games, events, promotions, and ticket packages to effectively communicate with fans.
  • Process group sales and assist with the coordination of events.
  • Collaborate with the sales and marketing teams to meet sales targets and generate revenue.

Requirements

  • 1 year of experience in customer service and/or sales.
  • Strong interpersonal and communication skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Exceptional organizational and multitasking skills.
  • A passion for sports and a desire to create a memorable fan experience.
  • Proficient in Microsoft Office and ticketing systems.
  • Proven ability to work in a team environment and meet sales targets.

The Winnipeg Football Club is an equal opportunities employer and welcomes applications from qualified individuals from all backgrounds and abilities.



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