IT Change Management Expert
6 days ago
Location: Scarborough, ON - Hybrid (Mostly remote)
Contract Length: 6 Months with Possibility of extension.
We are seeking a highly skilled Senior IT Security Analyst/Change Advisory Specialist to join our top client's team. With their industry leadership position established, they're now expanding their team to meet the rising demand for their services.
As a key member of this team, you will be responsible for developing communication templates and rollout plans, managing project communications, and facilitating training sessions. You will also be responsible for all communications, including executive, staff, contractors, and vendors.
Responsibilities:
- Developing change management plans to assist with process changes, rollouts, and other changes that may impact other groups.
- Managing and developing communications for different project stages.
- Responsible for all communications, including executive, staff, contractors, and vendors.
- Facilitating training sessions with support staff.
- Championing a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Developing change experience plans for new or changing customer experiences.
- Collaborating with Product, Contact Centers, Operations, Design, and CX teams to develop change experience plans.
- Identifying what makes change experiences bad for customers and operating constructively toward defining positive alternatives.
- Helping drive the validation and enablement of customer support models at and following a launch.
- Ensuring customer feedback is being captured, analyzed, and actioned – both in preparation for and throughout the duration of a launch.
**Candidate Requirements:**
To be successful in this role, you must have:
- 10+ years' experience in organizational change management and business analysis.
- PROSCI certification - at least 5 years.
- 5 years of general knowledge in Identity and access management and security protocols.
- 5 years' experience in performing business requirement documents, process workflows, use cases, data analytics, and preparing communications & training contents.
- Hands-on experience with Microsoft suite applications, such as Visio, PowerPoint, Excel, PowerBI, PowerShell, scripting, pivot tables, MS Access, and PPT presentations.
- 5 years providing OCM solutions in support of Information Technology projects and programs.
**Estimated Salary:** $85,000 - $110,000 per year, depending on location and experience.
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