Change Management Specialist

1 week ago

Canada, CA Raise Full time

Senior IT Security Analyst/ Change Advisory Specialist

Location: Scarborough, ON - Hybrid (Mostly remote, by should be open to hybrid as business requirement)

Contract Length: 6 Months with Possibility of extension.


We at Raise are hiring a Senior IT Security Analyst/ Change Advisory Specialist for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.


We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.


Responsibilities:

  • Develop communication templates and role out plans and migration.
  • Manage and develop communications for the different project stages.
  • Responsible for all communications including executive, staff, contractors and vendors as well as facilitating training, awareness sessions, Kick off and Q&A sessions.
  • Hosting training sessions with support staffs.
  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Developing change management plans to assist GIAM with process changes, rollout and any other changes that may impact other groups.
  • Develop and facilitate communications.
  • Process change management & facilitate adoption.
  • Provide standard communication and change management vehicles to keep stakeholders aware of the changes.
  • Build relationships with stakeholders across the organization to assist with managing the process change required.
  • Collaborate with Product, Contact Centers, Operations, Design and CX teams to develop change experience plans for new or changing customer experiences: map customer journeys, identify experience gaps, and advocate for less complexity and reduced customer effort whenever possible.
  • Identify what makes change experiences bad for our customers, always operating constructively toward defining positive alternatives.
  • Help drive the validation and enablement of customer support models at and following a launch.
  • Coordination of workstreams and communications amongst partners to ensure channel (e.g. branch, contact centre) preparedness for supporting customers through product and service launches.
  • Act as an expert on our customer operations, internal and customer escalations, and drive process improvements with the goal of keeping our customers happy – even when things go wrong.
  • Ensure customer feedback is being captured, analyzed, and actioned – both in preparation for and throughout the duration of a launch, in an effort to provide the best possible customer experience.
  • Ensure escalation of issues and blockers impeding the customer experience throughout a launch lifecycle are identified.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Candidate Requirements/Must Have Skills:

  • 10+ years’ experience required Strong experience and detailed technical knowledge in organizational change management and Business analysis experience.
  • PROSCI certified - at least 5 years.
  • 5 years of general knowledge in Identity and access management and security protocols.
  • 5 years’ experience in performing business requirement documents, process workflows, use cases, data analytics and preparing communications & training contents.
  • You have hands-on experience with the Microsoft suite of applications (ie: visio, powerpoint, excel) PowerBI, Powershell an asset, scripting, pivot tables, MS Access, PPT presentations.
  • 5 years providing OCM solutions in support of Information Technology projects and programs.

Nice-To-Have Skills:

  • Experience in SQL
  • Bilingual in Spanish / French is an asset

Education:

  • Post-secondary education in IT or Security related field.

  • Change Management Specialist

    1 month ago

    Canada, CA Net2Source Inc. Full time

    Job Title: Management of Change Specialist III Duration: 12 months (Possible Extension)Location: North York, ON (Hybrid) We are looking for specialists to support OCM related to the Contract Market Modernization (CMM) Program. The CMM project is a large scale, complex change initiative impacting many systems and stakeholders across multiple business...

  • Change Management Specialist

    4 weeks ago

    Canada, CA TEEMA Full time

    Our client operates in business lending space and has been recognized as one of Canada's best employers. They have over 1000 employees and growing. They are looking for an English and French Speaking bilingual Change Management Specialist to support a transformation project. The initial contract for this opportunity is about one year and likely to extend...

  • Bilingual Change Management Specialist

    4 weeks ago

    Canada, CA HCLTech Full time

    Role : Change Management SpecialistLocation : Remote Job Responsibilities : The consultant will support change projects as the sole change management consultant or in partnership with another change management consultant.Makes decisions related to the day-to-day execution of approved change adoption plans on behalf of the product or initiative sponsor;with...

  • Change Management Specialist

    4 weeks ago

    Canada, CA Quarry Consulting Full time

    Quarry Consulting is looking for Bilingual Change Management Advisor on contract having 5-7 years of experience in change management.Contract: 1 yearLocation: Remote within CanadaRequirements:Must have an undergraduate degree (e.g. Business Administration, Social Sciences, Human Resources Management, Organizational Development)Minimum 5 years of experience...

  • Order Processing Clerk

    7 days ago

    Canada, CA Edoon Management Full time

    The Order Processing Clerk will be responsible for managing and processing customer orders within the NetSuite system. This role involves ensuring accurate data entry, order fulfillment, and communication with relevant departments to ensure timely and efficient delivery of products. The ideal candidate will have strong attention to detail, excellent...

  • Bilingual Order Management Specialist

    4 weeks ago

    Canada, CA Bilingual Source Full time

    Bilingual Order Management SpecialistAre you a detail-oriented professional ready to advance your career with a company that values growth, innovation, and a collaborative work environment? This role as a Bilingual Order Management Specialist offers the chance to make a meaningful impact in a hybrid work setting, with a strong focus on professional...

  • HR Specialist

    2 months ago

    Canada, CA JAM CRM Full time

    About usWe are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for a HR Specialist to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our...

  • Project Management Specialist

    6 months ago

    Canada, CA J CUBE PACKAGING Full time

    J CUBE PACKAGING.Full job descriptionWe are seeking a dedicated Project Management Specialist to join our team and support the seamless execution of various projects. In this role, you will collaborate closely with the Senior Project Manager to ensure project plans are efficiently carried out and deadlines are met. Your attention to detail and strong...

  • HQSE Specialist and Lead

    4 months ago

    Canada, CA McKeil Marine Limited Full time

    McKeil Marine is one of Canada’s leading marine service providers. Experienced and adaptive, we deliver turn-key solutions that support our customers success in a wide range of transportation and project challenges. Customer service, safety, quality, and respect for the environment are at the heart of our operations. When you join McKeil Marine you can...

  • Full-Time-/-Talent Acquisition Specialist

    1 week ago

    Canada, CA TMC. Full time

    TMC. is seeking a Talent Acquisition Specialist to join our team. As a Talent Acquisition Specialist, incumbent will handle sourcing, attracting, and recruiting top talent for positions in the Government Contracting Industry. Incumbent will play a crucial role in finding candidates having the skills, experience, and expertise necessary to meet the unique...

  • IT Vendor Manager

    1 month ago

    Canada, CA Petroplan Full time

    Description: The Vendor Manager position is an integral role within the Vendor Management Office (VMO) that support Information Technology's (IT) strategic relationship with Vendors and Service Providers. A Vendor Manager is responsible for their respective portfolio to ensure the creation of successful, measurable, and sustainable business outcomes...

  • Construction Drawing Review Specialist

    4 weeks ago

    Canada, CA BUILDCHECK Full time

    About Us:We are an innovative company developing AI to assist general contractors, architects, and real estate developers in detecting design issues early on. Our goal is to minimize costly city comments, RFIs, and change orders by proactively identifying design challenges. As we continue to refine and expand our offerings, we are looking for a...

  • InSAR Specialist

    2 months ago

    Canada, CA EVONA Full time

    InSAR Processing Specialist | Canada – Fully RemoteWe are looking for an experienced InSAR Processing Specialist to join a team at a leading organization in the Earth observation intelligence field. You will play a pivotal role in supporting the execution of the organization's strategy to deliver science to more end users through innovative methods....

  • Talent Acquisition Specialist

    6 days ago

    Canada, CA MAXX LIQUIDATION MARKETPLACE. Full time

    Job DescriptionAbout the Role:We are seeking a dynamic and experienced Talent Acquisition Specialist to join our team. As a Talent Acquisition Specialist, you will be responsible for sourcing, screening, and attracting top talent to support our organization's growth. You will play a crucial role in building strong relationships with candidates and hiring...

  • Payroll Specialist

    2 months ago

    Canada, CA Miller Thomson LLP Full time

    As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career,...

  • Construction Project Risk Management Specialist

    4 weeks ago

    Canada, CA TES The Employment Solution Full time

    Construction Risk Management Specialist (RMS)1 year contractOnsite Role in North York, ON• Minimum five (5) years of experience as a full-time Project Risk Professional preferably in a civil infrastructure, construction project environment.• Hands-on experience with reviewing technical documents (drawings, design basis, schedules and estimates) for the...

  • Clinical Application Specialist

    6 days ago

    Canada, CA MoreauGrant Consulting Inc Full time

    The National Specialist will be tasked with supporting the Aortic product group within the portfolio of products across all provinces and regions in Canada. As a subject matter expert (SME), the specialist will provide highly directed product support, sales support, education, training and insight into properly using specialty medical devices in selected...

  • Senior Project Manager

    3 months ago

    Canada, CA HiTHIUM Energy Storage Full time

    HiTHIUM’s project management team is growing! If you are an independent, enthusiastic, and driven professional searching for an opportunity to build a solid foundation for your career, this position is for you. As a project manager at HiTHIUM you’ll be responsible for overseeing the full BESS project execution cycle which includes developing project...

  • Payroll and Benefits Specialist

    4 weeks ago

    Canada, CA Robert Half Full time

    Robert Half is partnered with our client in their search for their next Payroll and Benefits Specialized. Our client is a dynamic organization dedicated to fostering an inclusive and collaborative workplace. Position Overview:The Payroll and Benefits Specialist will manage end-to-end payroll processing and benefits administration for the Canadian workforce....

  • Bilingual Payroll Specialist

    4 weeks ago

    Canada, CA Insight Global Full time

    Bilingual Payroll Specialist6 Month Contract to Hire Any ADP Office Location Across Canada - Montreal, Burnaby, Dartmouth, Etobicoke - 3x per week onsite (2 days remote) Hourly Rate: 38.46/h + Benefits JOB DESCRIPTIONInsight Global is looking for a Payroll Specialist to join a leading HCM/Payroll company for a full-time job that starts off as a contract...