Workforce Optimization Coordinator

4 weeks ago

Calgary, Alberta, Canada Calgary Co-op Full time
Job Summary

The Workforce Optimization Coordinator is a key role within Calgary Co-op, responsible for ensuring the efficient operation of our workforce scheduling systems. This position plays a critical part in maintaining and improving our current positioning across all lines of business and wholly owned subsidiaries.

Key Responsibilities
  • Configure and maintain Workforce scheduling and associated systems and processes.
  • Provide technical support and guidance to team members on workforce scheduling, forecasting, and productivity tools.
  • Communicate analytical reports to the business as directed.
  • Coordinate changes and maintain Workforce Scheduler, Forecaster, and reporting tools.
  • Develop and present training materials to users.
  • Communicate system functionality updates to centres.
  • Coordinate scheduling and staff role changes while maintaining Workforce Scheduler for store staff.
  • Coordinate and maintain Workforce Timekeeper systems with Payroll and IT teams.
  • Track and analyze weekly performance reports.
  • Assist store management with system performance issues and facilitate communication with Payroll and IT teams.
  • Provide input to system improvement and assist in new program development and initiatives.
  • Develop a solid working relationship with store management operation teams, end users, and suppliers to ensure system compliance, improve performance, service level, and flow of information.
  • Maintain confidentiality in all aspects of the business.
  • Participate in the development and action of yearly competency performance work plan and development action plan.
Requirements
  • Three years retail supervisory experience or related Workforce experience.
  • Strong analytical skills and proven experience with Microsoft office suite applications.
  • Experience analyzing data with attention to detail.
  • Excellent communication skills with the ability to interact and establish good rapport with all levels.
  • The ability to work both independently and as part of a team to deliver assigned projects.
Desirable Qualifications
  • Demonstrated understanding of and proficiency with scheduling programs (such as UKG Workforce Pro Management Software) and the ability to utilize them to achieve productivity and payroll objectives.
  • Previous project management experience.
  • Presentation experience to a variety of audiences.
  • Experience working and understanding Collective Agreement articles and business requirements.
  • Workforce configuration experience and an understanding of labour standards.
About Calgary Co-op

Calgary Co-op is a member-owned retail co-operative with locations in Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore. We offer a range of products and services, including food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits, and beer stores, and cannabis stores. We are committed to delivering an exceptional customer experience through inspired team members.

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