Senior Order Support Coordinator

4 weeks ago


Vancouver, British Columbia, Canada Best Buy Full time

Senior Order Support Coordinator - Business Operations Specialist

Are you forward-thinking and always looking to establish better systems and processes?

As a senior order support coordinator, you will oversee numerous functions related to ordering processes through various sales channels within Best Buy Business.

We practice a remote-first working model, leveraging in-person interactions at our head office for strategic, collaborative, and social purposes.

Key Responsibilities:

  • Monitor all sales channels for new incoming orders, analyzing to ensure orders meet Best Buy Business order processing requirements and utilizing various systems and software to process orders through Best Buy systems.
  • Lead discussions with Buy Business Account Management and Best Buy Business Customer Service teams to resolve issues when orders do not meet internal requirements.
  • Ensure product tracking details are systematically updated within internal/external systems.
  • Use expertise to resolve escalated issues with internal/external partners.
  • Work with internal stakeholders when sales processing tools require updates, bug fixes, or enhancements.
  • Provide weekly progress updates on all open orders to account managers.

Requirements:

  • 1-3 years of retail experience.
  • 1-3 years of administrative experience.
  • 1-3 years of experience in the Business-to-Business environment.
  • 3-5 years of retail experience/process improvement experience.
  • Advanced Microsoft Excel skills.

About Best Buy:

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country. Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusivity and belonging, providing employees with an environment where they can bring their whole selves to work.

We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements.

Annualized Base Pay Range: $42,845.00 - $45,100.00

Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us.



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