Customer Experience Manager
1 week ago
We are seeking a highly motivated and experienced Customer Experience Leader to join our team at Indigo Books & Music. As a key member of our Store Leadership Team, you will be responsible for leading and executing work that contributes to the Store's operations and customer experience.
Key Responsibilities- Collaborate with the Store Leadership team to inspire a customer-centric culture and bring to life Indigo's mission.
- Be responsible for the opening and closing of the store, daily store operations, customer experience, maintaining visual standards, and achieving or exceeding sales plans.
- Ensure the team is well-informed about products, promotions, and programs.
- Support the planning, prioritization, and execution of work.
- Be responsible for facilities, maintenance, health and safety, and loss prevention.
- Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture.
- Practice and role model Feedback and Coaching - The Indigo Way.
- Participate in talent calibration and contribute to talent management and acquisition activities.
- Contribute to the development of CER talent.
- Cultivate an environment of trust and inclusion.
- 1-2 years of experience in customer service, merchandising, or operations.
- Demonstrated commitment to creating an exceptional employee and customer experience.
- Experience leading others.
- Performance-oriented.
- Ability to exercise good business acumen and systemic thinking.
- Ability to prioritize, plan, and execute while being agile.
- Knowledge of Provincial Health & Safety standards.
- Ability to lift medium to large items.
- Minimum 25 hours a week availability, including evenings and weekends.
At Indigo, we are committed to our communities, customers, and each other. We believe in fostering diversity and inclusion, and we welcome applicants from diverse backgrounds. We are an equitable employer and value your unique perspectives and experiences. Accommodations are available upon request.
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Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full timeAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide personalized service to customers,...
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Customer Experience Associate
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Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full timeAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide personalized service to customers,...
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Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full timeAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and contributing to the ongoing improvement of our branch customer experience.Key Responsibilities:Provide exceptional customer service and...
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Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full timeAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide exceptional customer service and support...
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Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryThe Toronto-Dominion Bank (Canada) is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, while also contributing to the overall success of our branch team.Key...
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Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryThe Toronto-Dominion Bank (Canada) is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, while also contributing to the overall success of our branch team.Key...
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Customer Experience Associate
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Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full timeAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide personalized customer service and support...
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Customer Experience Associate
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Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full timeAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide personalized customer service and support...
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Customer Experience Representative
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Richmond, British Columbia, Canada TD Bank Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key Responsibilities:Customer Service:Provide...
