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Guest Agent II Summer Season May

2 months ago

Victoria, British Columbia, Canada Accor Full time
Job Title: Guest Agent II Summer Season May

About the Role:

We are seeking a highly skilled and experienced Guest Agent II to join our team at Fairmont Empress. As a Guest Agent II, you will be responsible for providing exceptional guest service, handling guest inquiries and resolving issues in a professional and courteous manner.

Key Responsibilities:

  • Check guests in and out of the hotel with warm and engaging service
  • Sophisticated communication skills, both written and verbal
  • Focus attention on guest needs, remaining calm and courteous at all times
  • Take responsibility for any guest inquiries and problem solve to resolve any guest issues
  • Must possess a professional presentation
  • Must be flexible in terms of working hours, including overnights
  • Handle cash effectively and accurately
  • Be fully versed and competent in all aspects of front office operations and provide the highest levels of professional, prompt and discreet guest service
  • Promote and recommend the use of the hotel outlets and the spa
  • Assist in the coordination and blocking of rooms for incoming group and tour arrivals

Requirements:

  • A minimum of one year recent (in the last five years) as a guest agent in a luxury environment demanding a similar standard of guest/customer service or a minimum of one year recent (in the last five years) experience in a luxury front of house position with direct continuous guest/customer contact demanding a similar high standard of guest/customer service.
  • A degree or diploma in hospitality may be considered in lieu of six (6) months of the required experience
  • Proven ability to work well independently with minimal supervision
  • Excellent communication and interpersonal skills
  • Demonstrated ability to provide excellent service and exceed expectations
  • Ability to effectively solve problems and make decisions
  • Ability to work cohesively with fellow colleagues as part of a team, as well as independently
  • Proficient in English language, both verbal & written, with a second language being an asset
  • Must be able to handle a multitude of tasks in a busy, dynamic environment while remaining calm and collected
  • Must be available to work flexible hours including overnight shifts
  • Knowledge of computerized Front Office systems required with emphasis in Microsoft Window applications and PMS
  • Must have the ability to handle cash effectively and accurately
  • Impeccable grooming and presentation

Additional Information:

Physical Aspects of Position: Frequent standing and walking, Occasional bending and kneeling, Frequent carrying and lifting.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your Team and Working Environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS