Recreational Vehicles Service Professional
4 weeks ago
We are seeking a skilled Service Advisor to join our team at Traveland RV Canada. As a key member of our service department, you will play a crucial role in delivering exceptional customer service and ensuring the efficient operation of our recreational vehicle service center.
About the Role:
- Provide top-notch customer service by greeting customers promptly and courteously, listening to their concerns, and clearly articulating repair needs to our technicians.
- Upsell recommended services using low-pressure, high-integrity methods, ensuring our customers receive the best possible solutions for their vehicles.
- Offer accurate estimates of repair and maintenance costs, maintaining transparency and trust with our clients.
- Adhere to dealership policies regarding customer vehicle care and operation, guaranteeing a safe and enjoyable experience for all.
- Follow up on each repair, keeping customers informed of progress and addressing any issues that may arise.
- Sell and manage extended warranties, providing additional peace of mind for our customers.
- Inspect repair quality, ensuring all work is completed to the highest standards.
- Notify customers when their vehicles are ready for pickup, streamlining the service process.
- Review and explain repairs and associated costs with customers, fostering open communication and satisfaction.
- Handle minor customer concerns and complaints, resolving issues efficiently and fairly.
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards, driving continuous improvement.
Compensation Package:
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. In addition to a comprehensive compensation package, we provide a range of benefits, including:
- Canada Life Coverage
- Staff Lunch, Semi-Monthly
- Annual Incentive Staff Mexico Trip
- RRSP Matching / Retirement Planning
- Opportunities to attend company social events
- Chances for on-site and off-site training
Requirements:
To be successful in this role, you will require:
- A high school diploma or equivalency degree
- Experience in a service-related position (preferable but not necessary)
About Us:
At Traveland RV Canada, we strive to provide exceptional service and support to our customers. With dealerships across the country, we are one of the largest RV dealers in Canada. Our goal is your complete satisfaction, and we are committed to delivering the best price and honest answers from our knowledgeable staff.
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