Service Writer

5 months ago


Acheson, Canada Custom Truck One Source Full time

**ACHESON, AB 11102 261 Street, Acheson, Alberta, T7X 6C7**

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

**Summary**

Custom Truck One Source has an opening for Service Writer with background in aerial, construction equipment, and heavy & light duty trucks. The Service Writer will be responsible for coordinating and scheduling service work in the service department in an organized, professional manner, and sells additional needed services to customers.

**Essential Duties and Responsibilities**
- Create and maintain a safe working environment.
- Identifies problems and services by listening to customer's description of symptoms, clarifying description of problems.
- Verifies warranty and service contract coverage by examining records and papers, explaining provisions.
- Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
- Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Assisting with scheduling work and issuing work to Service Technicians.
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Updates job knowledge by participating in educational opportunities; reading manufacturers’.
- Communicate with parts department to determine and locate part numbers for units.
- Call customers to let them know equipment is ready to be picked up.
- Process invoices and payments for service repairs.

**Required Skills and Qualifications**
- High school diploma or the equivalent
- Knowledge of aerial vehicles, equipment, and heavy & light duty trucks preferred.
- Previous experience in a similar role
- Valid Driver’s License required.
- General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders. Knowledge of inventory software to process purchase orders and track inventory.

**Working Conditions**
- Able to work as scheduled with punctual attendance 7:00 am-5:00 pm, Monday-Friday plus any additional hours/days necessary to meet business demands.
- Most of the work is performed in shop and office setting.
- May be exposed to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes.

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care


  • Service Writer

    2 months ago


    Acheson, Canada Western Star Trucks Full time

    Job Title: Service WriterJob Summary:We are seeking a highly skilled Service Writer to join our team at Western Star Trucks. As a Service Writer, you will be responsible for providing exceptional customer service, ensuring efficient communication with customers, and maintaining accurate records.Key Responsibilities:Open work orders at time of booking and...

  • Service Writer

    2 months ago


    Acheson, Canada Western Star Trucks Full time

    Job Title: Service WriterJob Summary:We are seeking a highly skilled Service Writer to join our team at Western Star Trucks. As a Service Writer, you will be responsible for providing exceptional customer service, ensuring efficient communication with customers, and maintaining accurate records.Key Responsibilities:Open work orders at time of booking and...

  • Service Writer

    1 month ago


    Acheson, Canada Parts for Trucks Full time

    **Parts for Trucks** is a leading heavy-duty truck repair shop, committed to providing top-notch service and repair solutions for all makes and models of heavy-duty trucks and trailers. Our team of highly skilled technicians and service professionals pride themselves on delivering exceptional customer service and maintaining the highest standards of quality...

  • Service Writer

    5 months ago


    Acheson, Canada AMT Truck Repair Full time

    **Are you Passionate about Trucks, and take pride in your work?** **Do you have a Safety Focused mindset, and take the time to do it right?** **Are you Dedicated to your customers, and team?** **Do you have a Creative mindset, and think outside the box?** **Can you be Resilient, and persevere to get the job done?** **If you've answered yes, then you've...

  • Service Writer

    3 weeks ago


    Acheson, Canada Western Star Trucks Full time

    Job Summary:We are seeking a highly skilled Service Writer to join our team at Western Star Trucks. As a Service Writer, you will be responsible for providing exceptional customer service, ensuring efficient communication with customers, and maintaining accurate records.Key Responsibilities:Open work orders at time of booking and maintain control until...

  • Service Writers

    5 months ago


    Acheson, Canada Western Star Trucks (North) Ltd. Full time

    **POSITION TITLE**: Service Writer **DEPARTMENT**: Service **SUMMARY**: At Western Star Trucks North, we believe truck drivers are essential in keeping our world moving - it’s why we’ve dedicated our business to helping others succeed. We are a full-service heavy-duty truck dealership, offering new truck sales, parts, service, and body shop work. What...

  • Service Writers

    4 weeks ago


    Acheson, Canada Western Star Trucks (North) Ltd. Full time

    **POSITION TITLE**: Service Writer **DEPARTMENT**: Service **SUMMARY**: At Western Star Trucks North, we believe truck drivers are essential in keeping our world moving - it’s why we’ve dedicated our business to helping others succeed. We are a full-service heavy-duty truck dealership, offering new truck sales, parts, service, and body shop work. What...

  • Service Writers

    2 months ago


    Acheson, Canada Western Star Trucks (North) Ltd. Full time

    **POSITION TITLE**: Service Writer **DEPARTMENT**: Service **SUMMARY**: At Western Star Trucks North, we believe truck drivers are essential in keeping our world moving - it’s why we’ve dedicated our business to helping others succeed. We are a full-service heavy-duty truck dealership, offering new truck sales, parts, service, and body shop work. What...

  • Service Writers

    5 months ago


    Acheson, Canada Western Star Trucks Full time

    POSITION TITLE: Service Writer DEPARTMENT: Service SUMMARY: At Western Star Trucks North, we believe truck drivers are essential in keeping our world moving - it’s why we’ve dedicated our business to helping others succeed. We are a full-service heavy-duty truck dealership, offering new truck sales, parts, service, and body shop work. What...

  • Service Writer

    5 months ago


    Acheson, Canada BDS Inc Full time

    **The Company**: Few trucking companies can claim they started with just one man and a truck, but BDS can. The company was born in 1978 as B&D Simons Trucking (now known as BDS) when Bill Simons started from the ground-up with a single highway tractor. Now, over 40 years later, BDS continues to specialize in the oil and gas sector and has grown its service...

  • Service Writer

    5 months ago


    Acheson, Canada BDS Trucking LTD Full time

    **The Company**: Few trucking companies can claim they started with just one man and a truck, but BDS can. The company was born in 1978 as B&D Simons Trucking (now known as BDS) when Bill Simons started from the ground-up with a single highway tractor. Now, over 40 years later, BDS continues to specialize in the oil and gas sector and has grown its service...

  • Service Writer/advisor

    5 months ago


    Acheson, Canada Harbour International Trucks Full time

    **Shift schedule**: 4 days on /4 days off **What we offer**: - Competitive salary plus bonus program - Benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance - Company contribution RRSP program - Product training - Safety Allowance - Support and leadership from a strong dealership...

  • Service Writer

    5 months ago


    Acheson, Canada Monarch Transport Full time

    Monarch Transport a division of Landtran Systems inc is currently seeking a Service Writer for our fast-paced Heavy Duty Commercial Shop in Acheson, AB. We are committed to maintain and repair our units to keep transportation and logistics moving smoothly and safely. - Collect and interpret information for repairs, open work orders while promoting our...

  • Service Writer

    5 months ago


    Acheson, Canada Hayworth Equipment Sales Full time

    Overview: **Responsibilities**: - Greet customers and assist them with their service needs - Document customer concerns and vehicle issues accurately - Communicate effectively with mechanics to ensure proper vehicle diagnosis and repairs - Provide estimates for repairs and services, including upselling additional services as needed - Coordinate with parts...

  • Service Writer

    5 months ago


    Acheson, Canada Traveland RV Canada Full time

    **Service Advisor - Recreational Vehicles** **Responsibilities**: - Attitude is everything—greet service department customers promptly and courteously - Listen to each customer and clearly articulate repair needs to techs - Upsell recommended/additional services using low pressure, high integrity methods - Provide accurate estimates of repair/maintenance...


  • Acheson, Canada Dave's Diesel Repair Full time

    We are looking for someone who has high energy, to match the high energy here at the work place. Monday to Friday NO weekends. 10 hour days. **Job Purpose** The Service Writer is the chief liaison between the customers and the Service Manager and the technicians. They ensure excellence in customer service and superior quality of mechanical and repair works...


  • Acheson, Canada ArrKann Trailer & RV Centre Full time

    **Detailer Coordination** **- **Manage the department schedule to ensure the completion of all assigned work in order to contribute to the profitability of the Service department. - Organize and arrange the daily schedule to ensure the timely completion of work in accordance with the company and customer expectations - Effectively inform the Service Manager...

  • Het Journeyman

    4 months ago


    Acheson, Canada Western Star Trucks (North) Ltd. Full time

    **POSITION TITLE**: Heavy Equipment Technician Journey Person **DEPARTMENT**: Service **PRIMARY RESPONSIBILITIES**: At WSN Group of Companies, we believe truck drivers are essential in keeping our world moving - it’s why we’ve dedicated our business to helping others succeed. We are a full-service heavy-duty truck dealership, offering new truck sales,...

  • Het Journeyman

    4 weeks ago


    Acheson, Canada Western Star Trucks (North) Ltd. Full time

    **POSITION TITLE**: Heavy Equipment Technician **DEPARTMENT**: Service **SUMMARY**: At Western Star Trucks North, we believe truck drivers are essential in keeping our world moving - it’s why we’ve dedicated our business to helping others succeed. We are a full-service heavy-duty truck dealership, offering new truck sales, parts, service, and body...