Service Writer

6 months ago

Acheson, Canada BDS Trucking LTD Full time

**The Company**:
Few trucking companies can claim they started with just one man and a truck, but BDS can. The company was born in 1978 as B&D Simons Trucking (now known as BDS) when Bill Simons started from the ground-up with a single highway tractor. Now, over 40 years later, BDS continues to specialize in the oil and gas sector and has grown its service offerings with a more diversified, specialized fleet.

With a focus on safety, efficiency, and reliability, BDS has a proven track record of delivering material and equipment on time. Our experienced team and top-of-the-line equipment ensure that every job is completed to the highest standards. If you're looking for a challenging and rewarding, consider joining the BDS team

**The Position**:
We are currently seeking a motivated and organized individual to join our team as a Service Writer, providing essential support to the mechanic’s shop. In this role, you will be responsible for facilitating communication and administrative tasks to ensure the smooth operation of maintenance and repair services for our fleet of trucks and heavy equipment.

**The Location**:
The position will be based out of our Acheson location, the ability to commute to Acheson is required.

**Responsibilities**:

- Serve as the primary point of contact for internal requests for service or repairs from drivers and mechanics.
- Coordinate service appointments and communicate with mechanics to gather necessary information about vehicles and the nature of the service required.
- Create work orders and accurately document service requests, including details of the requested work, parts needed, and estimated completion times.
- Communicate with mechanics to prioritize and schedule service jobs based on urgency and availability of resources.
- Provide updates to drivers and management on the status of vehicles in the repair process, including estimated completion times and any delays.
- Assist in maintaining a clean and organized service area, including monitoring equipment and ensuring compliance with safety regulations.
- Collaborate with the Shop Manager to identify opportunities for process improvements and efficiency enhancements within the mechanics’ shop.
- Shop and present competitive part pricing to the Shop Manager.
- Travel when necessary to gather parts that become urgent and efficiently deliver to mechanics.

**Qualifications**:

- Previous experience in a similar role within the trucking or heavy equipment industry is preferred.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Knowledge of truck and heavy equipment maintenance procedures and terminology is advantageous.
- Proficiency in computer software systems for creating work orders and managing service records.
- Ability to communicate effectively and professionally with mechanics and other team members.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
- Valid Class 5 license with maintainable driving record

**What we offer**:

- Competitive salary commensurate with experience, starting between $21.00/hr - $25.00/hr
- Comprehensive benefits package.
- Opportunities for professional development and career growth within BDS.
- Flexible work schedule and a supportive work environment.

At BDS we offer a comfortable work environment where hard work and a positive attitude are rewarded. Job safety is a primary focus for absolutely everyone; zero incidents is the goal

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

Ability to Commute:

- Acheson, AB T7X 6C8 (required)

Ability to Relocate:

- Acheson, AB T7X 6C8: Relocate before starting work (required)

Work Location: In person

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