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Bilingual Claims Advisor

2 months ago

Ottawa, Ontario, Canada TD Bank Full time

Job Summary

We are seeking a highly skilled and bilingual Claims Advisor to join our team at TD Bank. As a Claims Advisor, you will be responsible for providing exceptional customer service and claims advice to our customers.

Key Responsibilities

  • Customer Service
    • Engage with customers to understand their needs and provide personalized claims advice and service.
    • Provide sound claims advice to create a legendary customer experience.
    • Ensure customer problems are handled appropriately and escalate issues when necessary.
  • Claims Management
    • Prioritize and manage your workload to meet service level agreements (SLAs) for service and productivity.
    • Exercise discretion in managing correspondence, information, and all matters of confidentiality.
    • Be knowledgeable of practices and procedures within your area of responsibility.
  • Team Collaboration
    • Participate fully as a member of the team, supporting a positive work environment.
    • Support the team by continuously enhancing your knowledge and expertise.
    • Keep current on emerging trends and developments.

Requirements

  • Education
    • College or University degree.
  • Experience
    • 2+ years relevant experience.
  • Language
    • Must be fluently bilingual in English and French.

About TD Bank

TD Bank is one of Canada's largest financial institutions, providing a wide range of financial products and services to individuals and businesses. We are committed to providing exceptional customer service and creating a positive work environment for our employees.