System Support Specialist

4 weeks ago

Ottawa, Ontario, Canada Alttechnical Full time
Job Title: Spécialiste Support Logiciel

ALT Technical is seeking a highly skilled System Support Specialist to join our team in Ottawa. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our computer systems and networks.

Key Responsibilities:
  • Respond to monitoring alerts and customer-initiated tickets in a timely and efficient manner.
  • Troubleshoot and resolve complex technical problems, escalating critical issues to designated support teams within SLA guidelines.
  • Document, track, and monitor problems to ensure timely resolution and maintain accurate records.
  • Provide exceptional customer service and technical support to internal stakeholders.
  • Monitor internal platforms using monitoring tools and maintain accurate records of system performance.
  • Manage assigned schedules, including maintenance windows, to ensure minimal disruption to business operations.
  • Stay up-to-date on operational activities by regularly accessing and reading NOC communications, including shift email, incident tickets, installation information, and technical documentation.
  • Ensure all test environments and production servers are operational within specifications set forth by the owner department and/or service level agreement.
  • Follow documented procedures and guidelines related to monitoring systems and platforms.
  • Develop a deep understanding of how systems and platforms operate and interact.
  • Interface with users, other teams, and service providers to resolve problems and perform day-to-day operational tasks.
  • Maintain accurate equipment inventory records and infrastructure topology documentation.
  • Occasionally required to perform shift work and/or may be required for on-call coverage and/or after-hours support.
Requirements:
  • Good knowledge of networking equipment, including configuration, troubleshooting, and maintenance.
  • Knowledge of Windows systems and experience with database systems.
  • Self-motivated, proactive, and able to work under stressful conditions.
  • Ability to multitask and prioritize tasks effectively.
  • Good communication skills (English) and capacity to work in a team environment.
  • Considered an asset: ~1-2 years of related work experience, ~knowledge of Windows Server technologies, and ~experience with database systems.

Please include a cover letter with your resume when applying for this position.

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