Baby Goods Team Lead

2 days ago


Steinbach, Manitoba, Canada Carters Full time

About Carters

Carters, Inc. is a leading North American apparel retailer exclusively for babies and young children. We encompass the Carter's, OshKosh B'gosh, Skip Hop, and Little Planet brands.

Our Mission

We strive to provide quality products that meet the needs of growing families, while fostering a welcoming and inclusive environment in our stores. Our employees are our greatest asset, and we invest in their growth and development through training and opportunities for advancement.

The Role

This Part Time Supervisor position is an excellent opportunity for individuals who enjoy working with families and are passionate about providing exceptional customer service. As a leader on the sales floor, you will be responsible for greeting customers, assisting with product styles and features, and maintaining a positive and safe store environment.

Responsibilities

  • Become a product expert to help families navigate our brands and products
  • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
  • Maintain a genuine customer focus on the sales floor
  • Foster a positive, safe, and inclusive environment for employees and customers
  • Consistently model service standards and omni-channel experience while coaching others to success
  • Lead and execute assigned business focus areas through planning and detailed follow-through
  • Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
  • Utilize customer feedback to identify areas of opportunity to implement actions to drive results
  • Build customer loyalty through Company sponsored programs
  • Offer consistent, in-the-moment feedback to store team and raise performance concerns to Store Manager
  • Recognize exceptional performance through positive reinforcement and appreciation
  • Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls

Qualifications

  • A positive and solutions-oriented mindset
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once
  • Proficient computer and technology skills (Outlook, Excel, web navigation, etc.)
  • A variety of skills and experiences
  • A high school diploma

What We Offer

  • An estimated salary range of $40,000 - $60,000 per year, depending on experience
  • Schedules that fit your life, allowing you to balance work and personal activities
  • Benefits and perks that make life better, including an Employee Assistance Program, mental health benefits, a 30% discount on our brands, referral bonuses, and more
  • The opportunity to learn and build skills and grow as an individual, with professional and personal development programs available
  • Development programs to help you grow in your current role and beyond, whether you're looking for a short-term or long-term career

About Us

Carters is an equal opportunity employer and encourages all interested and qualified candidates to apply. If you require any accommodations, please do not hesitate to contact us.



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