Customer Experience Specialist
3 days ago
We are seeking a motivated and enthusiastic Customer Experience Specialist to join our team at Carters, the largest branded marketer in North America of apparel exclusively for babies and young children.
About UsCarters is the #1 most-purchased children's clothing brand.* We've become an industry leader by providing quality products and lasting careers to our team. Our close-knit culture since our founding allows us to invest in our teams with training and development programs, so we all succeed together. A Carters career doesn't feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different.
What We Love About Carters:
- Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool.
- Benefits and perks that make life better, including an Employee Assistance Program, mental health benefits, a 30% discount on our brands, referral bonuses, and much more
- The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career.
- Development programs to help you grow in your current role and beyond. Whether you're looking to join us for a season or a long-term career, you can grow at Carters.
About the Role
We are looking for a Part Time Customer Experience Specialist who will be the first face of the brand for growing families. As a leader, you will congratulate new parents and grandparents, introduce our new baby essentials, and help prep for the first day of school, and all the big and little moments in their parenting journey.
Key Responsibilities
- Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
- Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
- Maintain a genuine customer focus on the sales floor
- Foster a positive, safe, and inclusive environment for employees and customers
- Consistently model service standards and omni-channel experience while coaching others to success
- Lead and execute an assigned business focus area through planning and detailed follow through
- Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
- Utilize customer feedback to identify areas of opportunity to implement actions to drive results
- Build customer loyalty through Company sponsored programs
- Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
- Recognize exceptional performance through positive reinforcement and appreciation
- Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Requirements
- A positive and solutions-oriented mindset
- Effective and professional verbal and written communication skills
- The ability to manage multiple tasks at once
- Proficient Computer and technology skills (Outlook, Excel, Web navigation, etc.)
- A variety of skills and experiences
- A high school diploma
Estimated Salary Range: $18-$22 per hour
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