Business Leader for Client Service Excellence

1 week ago

Toronto, Ontario, Canada Mackenzie Investments Full time

We are seeking a seasoned Business Leader to drive service excellence and innovation in our dynamic financial services environment at Mackenzie Investments.

About the Role:

The Business Leader, Client Service will lead a highly skilled team in IGM Client Services Operations, delivering exceptional client experiences and driving business results.

Key Responsibilities:

  • Set performance objectives, provide regular feedback, and support career development while holding team members accountable for results.
  • Coach and mentor team members to improve performance and deliver exceptional client experiences.
  • Collaborate in coaching activities, including side-by-side coaching, call evaluations, and silent monitoring.
  • Manage frontline teams, including scheduling, performance management, and HR-related matters.
  • Support excellent service and enhance client experiences.

Requirements:

  • Proven ability to lead and motivate a team in a fast-paced environment.
  • Innovative problem-solving skills and creative thinking with sound judgment.
  • Strong knowledge of financial services industry products, services, procedures, and policies, ideally in mutual funds.
  • Ability to analyze situations, diagnose problems, and develop creative solutions.

Compensation Package:

The estimated salary for this position is $120,000 - $180,000 per year, depending on experience. This figure is based on industry standards and reflects the level of responsibility and expertise required for this role.

Becoming Part of Our Team:

Mackenzie Investments is a leading investment manager committed to helping Canadians achieve their long-term financial goals. As a Business Leader, Client Service, you will be part of a talented team that shares your passion for delivering exceptional client experiences and driving business success.

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