Optical Lab Operations Director

5 days ago


Burnaby, British Columbia, Canada Hoya Full time

We are currently seeking a skilled Optical Lab Manager to join our team at Hoya Vision Care Canada in Vancouver, British Columbia. This full-time position offers a competitive salary and a comprehensive benefits package.

Job Summary

As an Optical Lab Manager, you will be responsible for leading a team of professionals in ensuring the efficient production of high-quality eyeglass lenses. You will work closely with the Customer Service team and accounts to troubleshoot and resolve quality issues. Additionally, you will manage staffing levels, ensure compliance with company guidelines, and analyze internal systems to identify areas for improvement.

Responsibilities
  • Lead a team of optical technicians and support staff in achieving production goals and maintaining high-quality standards
  • Collaborate with the Customer Service team to resolve customer complaints and concerns
  • Develop and implement policies and procedures to improve efficiency, safety, and compliance
  • Analyze data from internal systems to identify trends and areas for improvement
  • Communicate effectively with staff, management, and customers to ensure clear understanding of expectations and goals
Requirements
  • Post-secondary degree or diploma in a related field, or equivalent combination of education and experience
  • Minimum 5 years of experience in a leadership role in a production environment, preferably in the optical industry
  • Strong leadership and communication skills, with ability to motivate and coach team members
  • Intermediate level of proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook
  • Thorough knowledge of optical principles and lab processes, including equipment operation and maintenance
What We Offer

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package that includes health, dental, and vision insurance, tuition reimbursement, RRSP matching, and paid time off. If you are a motivated and experienced leader looking to join a dynamic team, please submit your application today.



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