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Customer Service Representative

2 months ago

Ottawa, Ontario, Canada Spence Diamonds Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Spence Diamonds.

As a Customer Service Representative, you will be the face of our company, providing exceptional customer experiences and ensuring that our clients receive the highest level of service.

Key Responsibilities
  • Provide exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.
  • Be the first point of contact for our clients, handling all customer interactions, including phone calls, emails, and in-person visits.
  • Offer sales support to our sales teams during busy periods and take customers through our showroom experience.
  • Inspect and process incoming jewelry repairs, follow up with customers via phone or email regarding their repair orders, and complete quality checks.
  • Answer all phone and email correspondences, handle cash, and process end-of-day transactions.
  • Assist in coordinating the showroom appearance, merchandising, and store tidiness.
Requirements
  • Be detail-oriented, have excellent time management skills, and be willing to embrace a structured process.
  • Have excellent time management skills, make great decisions about which work to prioritize, and have strong problem-solving and conflict resolution abilities.
  • Be energetic, outgoing, and have strong customer relationship skills, with excellent verbal and written communication skills.
  • Have at least a year's experience working in a customer service environment, be comfortable working with a computer, and be willing to learn new technology and software.
  • Have a minimum availability of 3 days a week, with at least 1 weekend day.