Director, Branch Operations

4 weeks ago


British Columbia, Canada Waypoint Full time
Job Title: Director, Branch Operations

Waypoint is seeking a highly skilled and experienced Director, Branch Operations to lead the development and implementation of our Auto Insurance strategy in the Lower Mainland. This role will play a critical part in maintaining and growing Auto Insurance revenue and expanding market share by monitoring, guiding, and enhancing Auto Branch and ASD Branch performance in targeting, activating, and maintaining new and existing Waypoint clients.

Key Responsibilities:
  • Execute the direction, vision, and strategy for ASD branches within the Lower Mainland.
  • Define, monitor, and communicate key performance indicators for Dealerships (sales, retention, service-related targets, etc.)
  • Provide high-level direction, coaching, and mentorship to Branch Managers, offering coaching and performance support where required.
  • Stay abreast of market trends, competitor activities, and emerging opportunities.
Requirements:
  • Degree in Business Administration or related field
  • Level 3 Insurance License, CAIB or CIP completion
  • 8+ years of experience in Auto Insurance
  • 5+ years of leadership experience managing teams
  • Demonstrated experience leveraging analytics and leading teams to exceed sales targets
  • Strong people management and leadership experience with the exceptional ability to mentor and coach
  • Collaborative team player, focused on driving a positive client experience
  • Strong influencing and communication skills with the ability to motivate others while being aware of and responding to unique needs
  • Strong strategic planning and execution skills, with the ability to develop and implement growth strategies that align with organizational objectives
  • Excellent critical thinking skills with the ability to problem solve and remedy client challenges
  • Proficiency in using insurance management software such as EPIC and Microsoft Office Suite

Waypoint is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons.



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