Operational Supervisor
2 weeks ago
**About Us**
At Fire & Flower, we're passionate about redefining cannabis retail. With over 160+ locations across Canada, our lifestyle brand offers a unique and welcoming experience for every type of cannabis consumer.
As a leading retailer, we strive to provide exceptional service in diverse store environments, making us the destination for all cannabis enthusiasts.
**Job Overview**
The Shift Leader plays a crucial role in maintaining store appearance and product presentation, acting as a knowledge resource for team members, and supervising staff during assigned shifts.
This position requires strong leadership skills, excellent customer service, and the ability to guide and motivate employees.
**Key Responsibilities**
• Open and close the retail store, including activating and deactivating alarms
• Greet and assist customers, providing a high level of customer service and building quality relationships
• Assist with team member onboarding, training, and continuous education
• Maintain a full understanding and reinforce departmental policies, procedures, and regulations
• Ensure all customer complaints are addressed and handled professionally
• Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets
• Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer
**Requirements**
• 2 years of experience in the retail industry
• High school diploma or GED required
• Experience in all aspects of customer service
• Clear criminal record
• Provincial Cannabis Certification
**Working Conditions**
• Manual dexterity required to use desktop computer and peripherals
• Ability to stand for long periods of time
• Ability to lift 25 pounds
• Overtime as required
**Compensation and Benefits**
We offer a competitive salary range of **$55,000 - $65,000 per year**, depending on experience, plus benefits and opportunities for career growth.
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