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Cloud Success Manager
2 months ago
At Insight Enterprises, Inc., we're seeking a skilled Cloud Success Manager to join our team. As a Cloud Success Manager, you will play a critical role in ensuring our clients achieve their business outcomes by successfully adopting and expanding their use of cloud solutions.
Key Responsibilities:- Provide strategic guidance and recommend initiatives to improve the client's technology experience.
- Develop and provide customized recommendations to increase adoption and work closely with Insight resources to provide the specific help the client needs.
- Be the voice of the customer by introducing client stakeholders to Insight's team and conducting regular business reviews.
- Help improve the Cloud Success Management Team processes and capabilities.
- Ensure clients are properly onboarded and derive maximum value from their investment in Insight.
- Analyze consumption and usage data to assist clients with understanding their cloud spend.
- Understand Insight's offerings, policies, and procedures.
- Bachelor's degree in business or a relevant technical discipline from an accredited university.
- 4+ years of experience in customer-facing positions, preferably in professional services, technical support, program management, or similar roles focused on client success.
- 2+ years of technical experience with Public Cloud, Software as a Service, Data Center, or Network technology.
- Experience with understanding and explaining cloud costs.
- Experience with using a public cloud cost management tool.
- Experience with Office 365 and Microsoft Teams.
- Some occasional travel to attend client meetings and conferences required.
- Attention to detail.
- Ability to work independently and exercise discretion and independent judgment with respect to matters of significance.
- Excellent communication skills with the ability to explain complex technical concepts and influence decisions across all levels of client contacts.
- Ability to solve client problems through cloud technologies, leveraging internal and/or external resources.
- Ability to learn quickly and adapt to the constant change of cloud platforms and multiple work streams.
- Strong organizational skills with an understanding of IT operations.
- Ability to collect, analyze, and present metrics and other success factors in a succinct and compelling manner.
- Be a team player across dynamic environments and cross-functional groups of teammates and client stakeholders.
- Must have exceptional communication skills, including written, oral, and presentation.
The base compensation for this position typically ranges from $85,000 to $98,000, plus bonus incentives, with additional benefits available.
