Strategic Client Growth Manager

2 days ago

Halifax, Nova Scotia, Canada Cognizant Full time
Senior Client Solutions Manager Role Overview

Cognizant is a leading global community that fosters an energetic, collaborative and inclusive work environment where everyone can thrive. With projects at the forefront of innovation, you can build a multifaceted, rewarding career and draw inspiration from dedicated colleagues and leaders.

Job Summary

We are seeking a highly experienced Senior Client Solutions Manager to lead client innovation initiatives, deliver strategy, technology, and process solutions that drive progressive results. As a key member of our team, you will foster client relationships, ensuring project success, and growing the Cognizant footprint in key accounts.

Responsibilities
  • Lead large client programs, partnering with Senior Consultants to identify and develop opportunities to expand client accounts.
  • Ensure projects meet goals for schedule, scope, resources, and budget by building strong client relationships and handling expectations.
  • Act as Scrum Master and mentor Senior Consultants, guiding successful outcomes and innovate tools and templates to improve delivery excellence.
Requirements

To be successful in this role, you will require:

  • 10+ years in management consulting; Big 4 experience is an added bonus.
  • Bachelor's degree in a relevant field or equivalent experience.
  • 4 to 6 years with ServiceNow projects preferred with cloud-based technology management solutions like Jira, Workday, and Oracle Cloud.
  • Proven background in implementing Service Delivery solutions and ability to build and present executive level presentations.
  • Proficient in Microsoft Office products, including Microsoft Project and Microsoft Visio.
  • Knowledge of Agile Development framework and effective SCRUM techniques.
  • Certifications preferred: ITIL v4, PMP/CAPM, Agile SCRUM Master, ServiceNow Admin.
Working Arrangements

This is an Onsite position requiring 2 days a week in a client office in Halifax, NS. We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this may change based on the project you're engaged in, as well as business and client requirements.

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