Senior Hospitality Manager
2 days ago
Job Title: Hotel Clerk Supervisor
At Explorer Hotel, we are seeking a skilled Hotel Clerk Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our hotel staff, ensuring seamless customer service delivery, and maintaining a high level of operational efficiency.
Key Responsibilities:
- Leadership and Supervision:
- Supervise, motivate, and train hotel staff to meet performance expectations
- Provide guidance and support to staff members to ensure they are equipped to deliver exceptional customer service
- Develop and implement strategies to improve staff performance and productivity
- Conduct regular performance evaluations and provide constructive feedback
- Identify training needs and provide coaching and mentoring to staff members
- Foster a positive and inclusive work environment
- Ensure compliance with company policies and procedures
- Customer Service:
- Assist guests with special needs, providing personalized support and attention
- Resolve customer complaints and concerns in a professional and courteous manner
- Provide excellent communication and interpersonal skills to ensure seamless customer interactions
- Operations and Administration:
- Coordinate and assign work tasks and responsibilities to staff members
- Maintain accurate records and reports, ensuring compliance with company standards
- Requisition materials and supplies, ensuring timely delivery and cost-effective procurement
- Benefits:
- Enjoy a comprehensive benefits package, including health and dental plans, as well as life insurance
- Work Details:
- Permanent, full-time position
- 35-40 hours per week
- English language required
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