Senior Hospitality Manager

2 days ago


Yellowknife, Northwest Territories, Canada Explorer Hotel Full time

Job Title: Hotel Clerk Supervisor

At Explorer Hotel, we are seeking a skilled Hotel Clerk Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our hotel staff, ensuring seamless customer service delivery, and maintaining a high level of operational efficiency.

Key Responsibilities:

  • Leadership and Supervision:
    • Supervise, motivate, and train hotel staff to meet performance expectations
    • Provide guidance and support to staff members to ensure they are equipped to deliver exceptional customer service
    • Develop and implement strategies to improve staff performance and productivity
    • Conduct regular performance evaluations and provide constructive feedback
    • Identify training needs and provide coaching and mentoring to staff members
    • Foster a positive and inclusive work environment
    • Ensure compliance with company policies and procedures
    • Customer Service:
      • Assist guests with special needs, providing personalized support and attention
      • Resolve customer complaints and concerns in a professional and courteous manner
      • Provide excellent communication and interpersonal skills to ensure seamless customer interactions
      • Operations and Administration:
        • Coordinate and assign work tasks and responsibilities to staff members
        • Maintain accurate records and reports, ensuring compliance with company standards
        • Requisition materials and supplies, ensuring timely delivery and cost-effective procurement
        • Benefits:
          • Enjoy a comprehensive benefits package, including health and dental plans, as well as life insurance
          • Work Details:
            • Permanent, full-time position
            • 35-40 hours per week
            • English language required


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