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Ottawa, Ontario, Canada GardaWorld Full timeJob Title: Bilingual (EN/FR) Service Delivery ManagerWe are seeking a seasoned Bilingual (EN/FR) Service Delivery Manager to drive operational efficiency and strategic initiatives at GardaWorld.Key Responsibilities:Develop and implement streamlined processes to enhance operational efficiency.Collaborate with cross-functional teams to synchronize efforts and...
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Ottawa, Ontario, Canada GardaWorld Full timeJob Title: Bilingual (EN/FR) Service Delivery ManagerGardaWorld is seeking a seasoned Bilingual (EN/FR) Service Delivery Manager to drive operational efficiency and strategic initiatives in our Ottawa office.Job Responsibilities:Lead daily operations to meet productivity targets and quality standards.Develop and implement streamlined processes to enhance...
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Service Delivery Manager
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Service Delivery Manager
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Bilingual Service Delivery Manager
2 months ago
Job Summary:
GardaWorld is seeking a seasoned Strategic Operations Leader to drive operational efficiency and excellence across our global service delivery network. As a key member of our leadership team, you will be responsible for developing and implementing strategic initiatives to enhance our service delivery capabilities, optimize processes, and foster a culture of innovation and teamwork.
Key Responsibilities:
- Operational Excellence: Develop and implement strategic plans to enhance operational efficiency, quality, and customer satisfaction.
- Process Optimization: Analyze and streamline processes to reduce costs, improve productivity, and enhance service delivery.
- Team Leadership: Foster a culture of teamwork, accountability, and continuous improvement among team members, and provide guidance and support to ensure their success.
- Performance Management: Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
- Cross-Functional Collaboration: Collaborate with cross-functional teams to synchronize efforts, optimize resource allocation, and drive strategic initiatives.
Requirements:
- Education: Post-secondary education or equivalent work experience.
- Experience: A minimum of 1-3 years of direct management experience, with a proven track record of driving operational excellence and leading high-performing teams.
- Language Skills: Conversationally fluent in both French and English.
- Leadership Skills: Strong leadership skills, with a proven ability to build and motivate high-performing teams.
- Analytical Skills: Exceptional analytical and problem-solving abilities, with a strong understanding of business operations and process improvement.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels.
Employment Details:
- Employment Type: Permanent
- Location: Ottawa International Airport (YOW)