Hotel Operations Manager
4 weeks ago
Job Title: Hotel Operations Manager
Job Summary: We are seeking a highly organized and detail-oriented Hotel Operations Manager to join our team at Stoke Motel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring that all aspects of the business run smoothly and efficiently.
Key Responsibilities:
- Co-ordinate activities with other work units or departments to ensure seamless operations
- Establish work schedules and procedures to maximize productivity
- Perform same duties as workers supervised to maintain a hands-on approach
- Prepare and submit reports to management on a regular basis
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs to provide exceptional customer service
- Co-ordinate, assign and review work to ensure tasks are completed efficiently
- Hire and train staff in job duties, safety procedures and company policies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies to ensure adequate stock levels
Work Conditions and Physical Capabilities:
- Attention to detail is essential in this role
- Fast-paced environment with a large workload
- Overtime may be required to meet business demands
- Standing for extended periods may be necessary
- Work under pressure to meet deadlines
Personal Suitability:
- Able to work accurately and efficiently
- Client focus is essential in this role
- Dependable and able to work independently
- Efficient interpersonal skills are required
- Flexibility to adapt to changing situations
- Initiative to take on additional responsibilities
- Interpersonal awareness to build strong relationships
- Judgement to make informed decisions
- Organized to prioritize tasks effectively
- Team player with a positive attitude
Benefits:
- Health care plan to support your well-being
- Other benefits to support your career growth
- Permanent position with a stable work environment
- Work Language: English
- Hours: 35 to 40 hours per week
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