Contiki Contact Centre Agent

4 weeks ago


Toronto, Ontario, Canada The Travel Coorporation Full time

Unlock Your Potential in the Travel Industry

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment? We're seeking a skilled Contact Centre Agent to join our team at The Travel Corporation.

About the Role

As a Contact Centre Agent, you will be the face of our company, handling customer inquiries and providing top-notch service via phone, email, and web chat. You will be responsible for identifying client needs and showcasing the best options, meeting sales and service targets, and supporting both inbound and outbound initiatives.

What You'll Love About This Role

  • Handle customer inquiries with professionalism and empathy.
  • Use our Customer Relationship Platform to identify client needs and provide personalized solutions.
  • Meet sales and service targets, supporting both inbound and outbound initiatives.
  • Stay up-to-date on our IT systems and Customer Relationship Platform.
  • Rotate through sales, support, and warehouse distribution as needed.
  • Create strong, trusting connections with clients and colleagues.

Perks

Enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Plus, you'll have access to a range of perks, including a travel credit, flexible work arrangements, and volunteer days.

About You

We're looking for a customer service superstar with 1-2 years of experience and a knack for handling phone interactions like a pro. You'll be fluent in English and have Microsoft O365 skills in your toolkit. Bonus points if you speak French TICO certification is a plus, but not required.

Who We Are

The Travel Corporation is a leading travel company driven by service through passion, people, and purpose. We're committed to delivering exceptional travel experiences that make a positive difference. Join our team and be part of a dynamic and inclusive environment that values diversity and promotes growth and development.



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