Contact Centre Director

4 weeks ago

Toronto, Ontario, Canada Ontario Inc. Full time
Contact Centre Manager Job Description

We are seeking a highly skilled and experienced Contact Centre Manager to join our team at Ontario Inc.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to ensure exceptional service delivery and high-quality customer experiences.
  • Develop and implement effective training programs to enhance staff skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes to enhance service quality.
  • Manage and control budgets for client projects, contracts, equipment, and supplies.
  • Represent the company at various economic and social organizations to promote our services and build relationships.
  • Assign, coordinate, and review projects and programs to ensure timely completion and high-quality results.
Requirements:
  • Bachelor's degree in a relevant field.
  • 2 years to less than 3 years of experience in a contact centre management role.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to work under pressure and make sound decisions.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Relocation costs covered by the employer.

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