Director, Client Success

1 week ago

Red Deer, Alberta, Canada Scotiabank Full time

Role Overview

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This is a high-performing leadership role responsible for driving transformational change within the Alberta Central District.

The ideal candidate will have extensive experience in sales and relationship-driven roles, preferably in the financial or investment sector, with a proven ability to influence and motivate others.

  • Main Responsibilities:
  • Lead and manage a team of Branch Managers, providing guidance and support to ensure their success in meeting branch objectives.
  • Develop tactical strategies that align with the overall direction of the Region and the Bank, driving the achievement of business objectives.
  • Implement and monitor stretch goals for line management, fostering a high-performance culture within the District.
  • Maintain a strong market profile within the District, cultivating relationships with both internal and external stakeholders.
  • Drive a customer-focused, performance-driven culture within your team, leveraging broader Bank relationships, systems, and knowledge to deepen client relationships and drive profitable growth.
  • Coach and manage Branch Managers to achieve financial and non-financial goals, conducting regular coaching sessions, skill-building sessions, and sales meetings.
  • Implement tactical strategies to support the overall strategy of the Region and Retail Bank, leveraging market trends, competitive intelligence, and input from various sources.
  • Act as a point of escalation to resolve issues, negotiate compromises, and build stronger relationships with partners from other Scotiabank Groups.
  • Contribute to the overall Net Promoter Score (NPS) by identifying opportunities to enhance the customer experience and collaborating effectively with branch partners.
  • Lead planning and reporting activities within the district, setting goals, providing coaching, and identifying trends for improvement.
  • Ensure effective operations and adherence to business controls, managing risks in line with the Bank's policies and frameworks.
  • Create a high-performance environment and develop a people strategy that attracts, retains, develops, and motivates the team, fostering an inclusive work environment.

Key Skills and Qualifications

  • A thorough understanding of Canada's financial services marketplace, including market areas, customer segments, and competitive positioning.
  • Expert knowledge of sales management techniques, with a proven ability to influence and motivate others.
  • A successful track record in managing teams and achieving exceptional results.
  • Strong verbal and written communication skills, with the ability to articulate views effectively across all levels of the organization.
  • A University degree or equivalent work experience, preferably with a focus on business.
  • PFP designation or Bank recognized equivalent. Alternatively, a sound knowledge of financial planning concepts.
  • 7-10 years of experience in sales and relationship-driven roles, preferably in the financial or investment sector.
  • Expert coaching ability, with the capacity to observe behaviors and engage in challenging conversations.
  • Expert knowledge of sales leadership techniques, enabling branches to reach their full potential and meet goals.
  • Strong relationship building skills, with the ability to motivate and influence outcomes, actions, and decisions.
  • A thorough understanding of Retail and Small Business products and services, including relevant systems and processes.
  • Familiarity with sales management platforms and standard office software.
  • A working knowledge of products and services offered by other financial institutions and niche competitors.

What We Offer

  • A competitive compensation package of $120,000 - $180,000 per annum, commensurate with experience, along with excellent benefits.
  • An opportunity to join a growing organization, where you will collaborate with a team of leaders.
  • An organization committed to advancing diversity, equity and inclusion in our communities and employees.
  • A rewarding career path and diverse professional development opportunities.

About Scotiabank

We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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