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Digital Solutions Analyst
2 months ago
At OTIP, we're committed to delivering exceptional benefits support and service to our members. As a Digital Support Analyst, you'll play a critical role in helping us achieve this goal.
Key Responsibilities:- Collaborate with stakeholders to gather requirements and design digital solutions that meet business needs.
- Analyze complex business problems and develop effective digital solutions to address them.
- Develop and document digital project requirements, including workflow, user interface, and quality assurance.
- Work with the Digital Team to coordinate the delivery of digital solutions using project management best practices.
- Design, develop, and implement website content and code, and organize information architecture in an effective and efficient manner.
- Lead and coordinate interdepartmental teams to create and optimize digital solutions that improve member experience and operational efficiencies.
- Determine digital solution feasibility by performing necessary investigation, analysis, and evaluation.
- Help develop digital solution cost and benefit estimates to establish project ROI, including developing alternative considerations and recommendations for new solutions or changes to existing ones.
- Provide consulting services to departments and users to enhance the use of existing digital systems and processes.
- Ensure that reporting systems provide appropriate business intelligence by analyzing reporting requirements and providing recommendations.
- Ensure OTIP websites, intranet, and digital channels performance are as efficient and effective as possible through web analytics measurement, analysis, and reporting.
- Conduct research and provide advice to other team members regarding the selection, application, and implementation of digital business systems.
- Five years' experience in process design and digital technology business solutions.
- High level of organizational ability with project management experience being an asset.
- Demonstrated ability to use innovative and effective methods to analyze data and produce business solutions that meet process requirements.
- Exceptional interpersonal, written, and oral communication skills and the ability to deal effectively with all levels of internal and external stakeholders.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Experience working on multiple systems projects in parallel.
- Advanced knowledge of Microsoft Office Suite applications.
- Experience in the usage and administration of SharePoint.
- Business intelligence experience is considered an asset.
- Knowledge of web and mobile UX design, prototyping, and testing tools.
- A university degree, college diploma, or certification in a related field with strong knowledge of best practices employed in digital solutions.
We're committed to creating an inclusive and accessible work environment where everyone is treated with respect and dignity. If you're passionate about delivering exceptional benefits support and service, we encourage you to apply for this exciting opportunity.
