Director of Operations, Optical
2 weeks ago
We are seeking a seasoned leader to join our team as the Director of Operations, Optical. This is a strategic position that requires a strong understanding of retail operations and a proven track record of driving business growth.
Key Responsibilities- Leadership and Team Management: Lead and motivate a team of Senior Managers and Optical professionals to achieve sales targets and deliver a consistent, world-class customer experience.
- Sales Culture Development: Foster a customer-focused sales environment across stores through regular visits, coaching, training, and role modeling.
- Colleague Training and Development: Oversee all training and development initiatives for new hires, ensuring effective onboarding and continuous improvement.
- Financial Performance: Oversee financial performance, including sales, margin, shrink, and labor for all districts, with regular reporting and scorecarding against key metrics.
- Strategic Program Execution: Collaborate with Category teams to drive execution of standards and key initiatives across the business.
- Human Resources Collaboration: Partner with Human Resources on recruitment, employee relations, performance management, and payroll.
- Customer Service Excellence: Set high standards for customer service and proactively address any customer concerns.
- Store Development: Work with Real Estate and Store Operations teams on renovations and new store development.
- Compliance and Regulations: Ensure adherence to all Provincial and Federal regulations, including networking, compliance, and competition laws.
- Partnership Development: Build and maintain strong relationships with District Managers, Store Managers, and ASMs to ensure seamless operations.
- Professional Services Collaboration: Work closely with the Professional Services team to develop and execute strategies for our Optometrist program.
- Champion Inclusivity: Promote an inclusive work environment, emphasizing awareness, ongoing dialogue, and education.
- Market Intelligence: Monitor the competitive landscape to maintain in-depth knowledge of new market entrants and collaborate with Operations and Merchandising Teams on strategic responses.
- Educational Background: Post-secondary education required.
- Experience: 7+ years of retail management experience, with a strong track record of successfully operating and scaling a business.
- Financial Acumen: Strong understanding of managing P&Ls at a site-specific level.
- Leadership: Proven ability to lead through ambiguity and complexity, providing clear direction in a fast-paced, competitive environment.
- Sales Expertise: Demonstrated success in coaching and influencing teams to achieve sales targets and foster a sales-driven culture.
- Customer Focus: A passion for maintaining customer satisfaction at the core of all communications, striving to create positive experiences and build long-term relationships.
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Director of Operations, Optical
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Optical Operations Director
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Brampton, Ontario, Canada Loblaw Companies Limited Full timeJob SummaryWe are seeking a seasoned leader to join our team as the Director of Operations, Optical. This is a strategic position that requires a strong understanding of retail operations and a proven track record of driving business growth.Key ResponsibilitiesLeadership and Team Management: Lead and motivate a team of Senior Managers and Optical...
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