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Director of Operations

2 months ago

Brampton, Ontario, Canada Loblaw Companies Ltd - Head Office Full time
Job Description

Role Overview

The Director of Operations at Loblaw Companies Ltd - Head Office will lead a dedicated team of Senior Managers across multiple districts. This role is crucial for managing key financial metrics, achieving sales targets, and fostering a customer-centric culture. You'll work closely with our Category and Professional Services teams to scale the business and roll out innovative programs, all while providing the highest level of service to our customers.

Key Responsibilities

  • Lead and Inspire: Guide and motivate a team of Senior Managers and Optical professionals to exceed goals and deliver a consistent, world-class customer experience across all sites.
  • Develop and Drive Sales Culture: Foster a customer-focused sales environment across stores through regular visits, coaching, training, and role modeling.
  • Colleague Training/Development/Retention: Responsible for overseeing all training and development initiatives for new hires, ensuring effective onboarding and continuous improvement.
  • P&L Accountability: Oversee financial performance, including sales, margin, shrink, and labor for all districts, with regular reporting and scorecarding against key metrics.
  • Execute Strategic Programs: Collaborate with Category teams to drive execution of standards and key initiatives across the business.
  • HR Collaboration: Partner with Human Resources on recruitment, employee relations, performance management, and payroll.
  • Compliance and Regulations: Ensure adherence to all Provincial and Federal regulations, including networking, compliance, and competition laws.
  • Market Intelligence: Monitor the competitive landscape to maintain in-depth knowledge of new market entrants and collaborate with Operations and Merchandising Teams on strategic responses.
  • Experience: 7+ years of retail management experience, with a strong track record of successfully operating and scaling a business.
  • Financial Acumen: Strong understanding of managing P&Ls at a site-specific level.
  • Leadership: Proven ability to lead through ambiguity and complexity, providing clear direction in a fast-paced, competitive environment.

Our Commitment to Sustainability and Social Impact

Loblaw Companies Ltd - Head Office is committed to making a positive impact on the environment and the communities we serve. Our approach to sustainability and social impact is built on three pillars: environment, supply chain, and community. We offer our employees career progression, comprehensive training, flexibility, and competitive benefits - just a few reasons why we're ranked among the best employers in Canada, best employers for diversity in Canada, greenest employers in Canada, and best employers for young people in Canada.

Our Commitment to Diversity, Equity, and Inclusion

We've long focused on diversity, equity, and inclusion because we know it makes our company a better place to work and shop. We're committed to creating accessible environments for our employees, candidates, and customers. Accommodation requests due to a disability (visible or invisible, temporary or permanent) can be made at any stage of the application and employment process.