Bilingual Customer Service Representative

2 weeks ago

Airdrie, Alberta, Canada Fraserway RV Full time

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Fraserway RV. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their RV rental experience is nothing short of exceptional.

Key Responsibilities:

  • Meet and greet customers, providing a warm and welcoming experience
  • Provide RV rental information, answering any questions or concerns
  • Resolve any potential client issues with accuracy and efficiency
  • Walk customers through paperwork at pick up and drop off
  • Demonstrate features of the RV at pick up
  • Check in returning RVs, handling and solving customer complaints in a friendly manner
  • Help out other departments as needed

Requirements:

  • Be a person of integrity and always make a positive contribution to your work environment
  • Be reliable, punctual and hard-working
  • Energy and passion
  • Have excellent customer service and communication skills
  • Being fluent in either German or Dutch is preferred
  • Have a friendly outgoing personality and love working with an international clientele
  • Be available to work on weekends
  • Be confident working in a fast-paced environment and meeting tight deadlines
  • Care about people and have a desire to be part of a team who cares deeply about making customers' vacation dreams come true

About Fraserway RV:

Fraserway RV is part of Canada's largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer's vacation dreams are realized.

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