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Technical Service Representative

2 months ago


Grande Prairie, Canada Finning Full time

Job Summary:

We are seeking a highly skilled Service Support Specialist to join our team at Finning. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our internal and external stakeholders.

Key Responsibilities:

  • Communicate effectively with stakeholders to understand their operational requirements and provide timely and professional support.
  • Investigate and respond to service, warranty, customer, and production inquiries in a prompt and courteous manner.
  • Regularly follow up with stakeholders to ensure timely completion of jobs and provide updates on the status of repairs.
  • Estimate and quote repairs, and obtain Purchase Orders (POs) as required.
  • Facilitate and participate in meetings with internal and external stakeholders to ensure effective communication and collaboration.

Requirements:

  • 2+ years of experience in technical service, parts, warranty, or repair from a dealership or similar industry, with prior Caterpillar product line experience preferred.
  • Completion of technical training and education in a relevant area, such as Heavy Equipment Technician (HET) or other discipline, would be an asset.
  • Demonstrated mechanical aptitude, project management, and customer service experience.
  • High proficiency in Microsoft applications, specifically Outlook, Excel, and Word.

What We Offer:

  • A temporary, full-time role with the possibility of extension.
  • Training opportunities to learn about Caterpillar equipment.
  • A diverse and inclusive work environment.

Finning is an Equal Opportunity Employer:

We are committed to creating a diverse and inclusive environment and actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. We are committed to collaborating with and providing reasonable accommodations to individuals with disabilities.