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Store Operations Manager
2 months ago
About Première Moisson
Première Moisson is a leading manufacturer and retailer of artisanal bakery, patisserie, and charcuterie products. With over 20 bakeries in Quebec and Ontario, we employ a diverse team of over 1,200 people.
Job Summary
We are seeking a highly skilled and experienced Store Manager to oversee the daily operations of our stores. As a key member of our team, you will be responsible for ensuring the smooth running of all store activities, optimizing profitability, managing human resources, and maintaining high standards of quality, merchandising, and customer service.
Key Responsibilities
- Store Operations
- Plan, direct, and control all store operations, including purchasing, inventory management, cashiering, and cost control.
- Ensure that all store activities are conducted in accordance with company policies and procedures.
- Staff Management
- Manage a team of sales advisors, team leaders, and housekeeping staff.
- Recruit, train, evaluate, and supervise staff to ensure they meet company standards.
- Customer Service
- Ensure that all customers receive outstanding service and support.
- Advise and serve customers in a professional and courteous manner.
- Quality and Safety
- Ensure that all products meet company quality and safety standards.
- Implement and maintain health and safety protocols in the store.
Requirements
- 3-5 years' experience in a similar role in the retail food industry.
- Thorough knowledge of retail operations, including sales techniques, customer service, and human resources management.
- French language proficiency is mandatory; English language skills are an asset.
- Strong leadership and organizational skills, with a focus on customer satisfaction, results, and teamwork.
- Ability to work independently and make decisions in a fast-paced environment.
What We Offer
- Attractive salary with opportunities for rapid progression.
- Ongoing training and development opportunities.
- Employee and Family Assistance Plan (EFAP).
- Sick days and floating vacations.
- Discounts on in-store purchases.
- Work clothes provided.
