Operations Director

4 weeks ago

Ottawa, Ontario, Canada Lock Search Group Full time
{"title": "Operations Manager", "description": "Job Summary

We are seeking a skilled Operations Manager to oversee the daily operations of our Ottawa shuttle service. The ideal candidate will have a strong background in transportation management and be able to motivate and organize teams to achieve peak efficiency in operations.

Key Responsibilities
  • Oversee the smooth and efficient operation of Ottawa's shuttle services, ensuring the well-being of buses, staff, and drivers
  • Recruit, screen, interview, and hire qualified candidates
  • Maintain accurate and up-to-date driver records, including files and documentation
  • Engage in monthly communication with customers to address concerns and enhance service satisfaction
  • Regularly assess service performance and address any relevant issues to improve operations
  • Continuously strive to improve operational efficiency, create a positive work environment, and drive profitability for the company
  • Administer and manage the preventative maintenance schedule for all buses, coordinating the movement of vehicles to and from repair facilities
  • Conduct regular, scheduled audits of all buses to ensure compliance with safety and operational standards
  • Oversee the execution and follow-up of repair action plans to ensure vehicles are in top condition
  • Provide training and ensure staff are fully aware of all company policies and procedures
  • Liaise with third-party repair shops and actively source new partnerships as needed
Requirements
  • 3-5 years of experience in a managerial role, ideally within transportation or public transit sectors
  • Strong understanding of the setup and mechanical components of commercial vehicles
  • Proven ability to motivate and organize teams to achieve peak efficiency in operations
  • Capable of delegating tasks effectively and fostering staff development
  • Strong motivational skills with a focus on team building and collaboration
  • Ability to communicate clearly and effectively with a diverse workforce
  • Well-organized with the ability to prioritize and manage multiple tasks efficiently
  • Proficient in Microsoft Office Suite
  • Familiarity with shuttle routes and schedules is considered a strong asset
  • Experience in vetting and reconciling repair estimates and invoices
  • Well-versed in bus maintenance schedules and common technical issues
  • Knowledge of safety equipment and related documentation
  • Comfortable working alongside shop and maintenance staff
  • Strong customer service skills, ensuring a positive experience for all stakeholders
  • Exceptional communication skills, both verbal and written
About Us

Lock Search Group is a National Executive Recruitment firm with 11 offices in Canada and one in the United States. Our mission is to provide exceptional Recruitment and Consulting Services to clients and candidates. We apply our experience and expertise to deliver solutions with a personalized approach that focuses on clients' needs and candidates' goals.

", "lang_code": "en"}

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