Indigenous Patient Navigator
4 weeks ago
About the Role
We are seeking a highly skilled and compassionate Indigenous Patient Navigator to join our team at PHSA. As a key member of our healthcare team, you will play a vital role in providing culturally safe and competent care to Indigenous patients.
Key Responsibilities
- Provide consultative and navigational services to patients referred to PHSA programs and services, supporting cultural interpretation and/or health literacy translation services.
- Support patients in communications with physicians, nurses, and other frontline care staff, ensuring culturally safe and competent care.
- Coordinate access and coordination of services for patients within the designated region, including interagency, Indigenous communities, and other health programs and services.
- Provide client support services within the hospital care system/community, assessing patient needs and ability to access and receive culturally-safe care.
- Advocate for patient needs within the healthcare system, liaising with other community and regional health organizations to improve patient care.
- Support healthcare providers and staff members in providing culturally safe care, coordinating client/family spiritual care requests and/or access to sacred spaces.
- Maintain and update documentation and records related to patient needs, developing and maintaining a regional inventory of care-related programs and services.
- Support the development of regional strategies to improve care for Indigenous patients, engaging Indigenous communities and organizations.
- Provide a link between Indigenous communities and PHSA healthcare providers, supporting Indigenous peoples' understanding of the provincial healthcare system.
Requirements
- Diploma or degree in a related health discipline, health or social sciences, or patient care/clinical related discipline.
- 1-3 years' recent related experience working in Indigenous healthcare.
- Ability to travel, valid driver's license required.
- Demonstrated knowledge and experience working with Indigenous communities and organizations.
- Extensive knowledge of Indigenous peoples' demographics, languages, cultures, customs, and traditions.
- Experience or knowledge of the healthcare system and community-based resources within the region.
- Demonstrated knowledge, understanding, and application of cultural safety and competency within healthcare.
- Strong verbal and written communication skills.
- Ability to work effectively within a multi-disciplinary team.
What We Offer
- Opportunity to work with a dynamic and compassionate team.
- Professional development opportunities through in-house training programs.
- Comprehensive benefits package, including municipal pension plan and psychological health & safety programs.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work-friendly employer, welcoming flexible work options.
About PHSA
PHSA is a provincial health authority that plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective healthcare for people throughout the province.
Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
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