Bilingual Sales Support Associate
3 weeks ago
About Otis
At Otis, we are a leading global company that specializes in elevator and escalator manufacturing, installation, and service. We move over 2 billion people every day and maintain a vast network of customer units worldwide.
Job Summary
We are seeking a highly motivated and bilingual Sales Support Associate to join our team. As a Sales Support Associate, you will play a crucial role in contributing to the efficient day-to-day operations of our Sales Center of Expertise and supporting the work of our service sales representatives and mechanics.
Key Responsibilities
- Prepare and dispatch proposals to customers on behalf of field mechanics, sales representatives, and maintenance supervisors.
- Contribute to the accuracy of our sales system by updating customer information, removing duplicate proposals, and updating outdated proposals.
- Work with the sales team to update documents and overall processes.
- Assist new employees in understanding our Service Sales Associate program through training and orientation sessions.
- Ensure all customer inquiries are addressed in a timely manner.
Requirements
- Minimum of 2 years of relevant experience, preferably in sales or customer service.
- Excellent written and verbal communication skills in both English and French.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Strong customer service skills.
- Excellent organizational skills.
- Ability to meet tight deadlines and work well under pressure.
Preferred Qualifications
- CRM experience.
- Otis proposal experience and elevator industry knowledge.
What We Offer
We provide opportunities for growth and development, a diverse and inclusive work environment, and a competitive compensation package.
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