Bilingual Sales Support Associate

2 months ago

Montreal, Quebec, Canada Otis College of Art and Design Full time

Role Overview

At Otis, we are seeking a highly motivated and bilingual Sales Support Associate to contribute to the efficient day-to-day operations of our Sales Center of Expertise (COE). This role will provide support to our service sales representatives and mechanics at our local branches, and is an excellent opportunity to enter the sales function and develop product and industry knowledge.

Key Responsibilities

  • Prepare and dispatch proposals to customers on behalf of field mechanics, sales representatives, and maintenance supervisors.
  • Contribute to the accuracy of our sales system (CRM) by updating customer information, removing duplicate proposals, and updating outdated proposals.
  • Work with the sales team to update documents and overall processes in both English and French.
  • Assist new employees (mechanics, supervisors, sales representatives) to better understand our Service Sales Associate (SSA) program through training and orientation sessions.
  • Ensure all customer inquiries are addressed in a timely manner.

Requirements

  • Minimum of 2 years of relevant experience, preferably in sales or customer service.
  • Excellent written and verbal communication in both English and French.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Strong customer service skills.
  • Excellent organizational skills.
  • Ability to meet tight deadlines and work well under pressure.
  • CRM experience preferred.
  • Otis proposal experience and elevator industry knowledge are preferred, but not required.

Education / Certifications

  • Bachelor's degree preferred.

About Otis

At Otis, we are the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. We are a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

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