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Technical Architect

1 month ago

Québec, Quebec, Canada Zendesk Full time
Senior Technical Architect Job Description

At Zendesk, we're dedicated to delivering exceptional customer experiences through our innovative solutions. As a Senior Technical Architect, you'll play a critical role in shaping our technical direction and ensuring seamless integration of our products with our customers' workflows.

Key Responsibilities:
  • Define and execute technical solutions that meet customer needs, collaborating with Subject Matter Experts (SMEs) to build optimal technical solutions.
  • Conduct use-case analysis to deeply understand customer requirements, design successful Zendesk solutions, and produce technical design documents.
  • Lead technical projects involving multiple development and architecture resources, ensuring timely delivery and high-quality results.
  • Mentor junior colleagues on best practices and new technologies, promoting knowledge sharing and growth within the team.
  • Engage in multiple paid projects concurrently, managing priorities and deadlines to meet customer expectations.
Requirements:
  • Expertise in various architectures, including Web, Enterprise, and SaaS, along with methodologies.
  • Proven experience in leading complex front-end application development projects using best practices.
  • Proficient in agile scrum methodologies for software development, with experience using JIRA or similar tools.
  • Familiarity with front-end programming languages and frameworks such as JavaScript, React, and Vue.
  • Excellent instincts and ability to interface seamlessly with senior-level executives.
  • Exceptional communication, interpersonal, and writing skills.
  • Capable of delivering consulting services both onsite and remotely.
About Zendesk:

We're an equal opportunity employer, committed to fostering global diversity, equity, and inclusion in the workplace. We welcome individuals from diverse backgrounds and perspectives, and we're proud of our ongoing efforts to create a welcoming and inclusive environment for all employees.