Club Experience Representative

3 days ago


Niagara Falls, Ontario, Canada Planet Fitness Full time

Responsibilities

  • Greet members and guests, and assist with any questions or concerns they may have.
  • Promote our Judgement Free Zone by connecting with members on the club floor and offering support in their fitness journeys.
  • Resolve member concerns and escalate issues to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions such as sign-ups, updates, cancellations, and collecting unpaid balances.
  • Execute retail transactions with accuracy and drive sales goals.
  • Clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces.

Qualifications

  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Willing to become CPR/AED Certified.
  • Basic computer proficiency.


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