Club Experience Representative
3 days ago
Responsibilities
- Greet members and guests, and assist with any questions or concerns they may have.
- Promote our Judgement Free Zone by connecting with members on the club floor and offering support in their fitness journeys.
- Resolve member concerns and escalate issues to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership-related functions such as sign-ups, updates, cancellations, and collecting unpaid balances.
- Execute retail transactions with accuracy and drive sales goals.
- Clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces.
Qualifications
- 6-12 months of experience in a customer service environment is preferred.
- Must be 18 years of age or older.
- Willing to become CPR/AED Certified.
- Basic computer proficiency.
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