Office Systems Specialist

2 hours ago

Burnaby, British Columbia, Canada Konica Minolta Full time
Overview

We are seeking a skilled Office Systems Specialist to maintain and repair our Multifunctional Products and resolve customer scanning and printing issues.

Responsibilities
  • Maintain and repair MFPs and resolve customer printing issues
  • Perform on-site service of MFPs
  • Maintain effective relationships with customers and sales
  • Maintain parts and call management as well as accurate records to achieve KPI targets
  • Responsible to learn new technologies
  • Lead referrals and product promotion to existing customers
  • Break-fix and customer support
  • Understand territory parts budget and inventory control
  • Follow policies and procedures set forth by KMBS
Qualifications
  • 0-2 years technical/repair of electronics or software equipment
  • Knowledge of basic Microsoft OS printing and common network concepts
  • Basic awareness of common solutions
  • Low to mid-end office systems certifications
  • Basic Color theory
  • Good verbal and written communication skills
  • Operates independently, requires assistance from time to time
  • Positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
  • Valid travel documents and a valid driver's license in good standing
  • CompTIA A+ Certification, CompTIA Net+ Certification, CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)

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