Ecommerce Business Specialist

7 days ago

Vancouver, British Columbia, Canada Purdys Chocolatier Full time
About the Job

We are seeking a talented Ecommerce Business Specialist to join our Digital and Direct Sales team at Purdys Chocolatier. The successful candidate will be responsible for boosting sales and enhancing customer service, particularly for business clients during busy periods.

The Ecommerce Business Specialist will report directly to the Manager of Ecommerce-Customer Service and collaborate closely with our fulfillment and merchandising teams to convert customer inquiries into sales. This individual will also work with the sales manager to implement our outreach strategy.

Key Responsibilities:

  • Offer Customer Support to Ecommerce Business Customers
  • Interact with customers via all Contact Centre channels with a focus on business customers
  • Organize and execute tracking of seasonal call plans for Ecommerce business customers
  • Process large and complex business orders and drive outreach initiatives with select CSRs
  • Coorperate preparation of customer quotes and estimates, issue replacement and refunds for incomplete, delayed and lost orders
  • Oversee management and customization requests
  • Responsible for order entry and tracking of third parties such as Reachdesk

Requirements:

  • Post secondary education
  • Strong sales and customer service skills
  • Familiar with MS Office Suite, mainly excel functions related to cleaning of data
  • Ability to work in a call center environment

Preference is given to those with:

  • Previous Call Centre/Contact experience
  • Experience with data handling, order uploads and excel
  • Previous experience in working with business customers

We offer a competitive salary range of $20.00-22.00 per hour, as well as a range of benefits including Extended Health & Dental Plan, Sickness and Disability Plans, RRSP Matching Program, and Profit Sharing depending on achieving the business goals. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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