Ecommerce Business Specialist
4 weeks ago
We are seeking an Ecommerce Business Specialist to join our Digital and Direct Sales team based in Vancouver, BC. As a key member of our team, you will play a crucial role in boosting sales and enhancing customer service, particularly for business clients during busy periods.
Key Responsibilities:
- Offer customer support to ecommerce business customers
- Interact with customers via all contact centre channels with a focus on business customers
- Organize and execute tracking of seasonal call plans for ecommerce business customers
- Process large and complex business orders and drive outreach initiatives with select CSRs
- Coordinate preparation of customer quotes and estimates, issue replacement and refunds for incomplete, delayed and lost orders
- Oversee management and customization requests
- Responsible for order entry and tracking of third parties such as Reachdesk
Requirements:
- Post-secondary education
- Strong sales and customer service skills
- Familiar with MS Office Suite, mainly Excel functions related to cleaning of data
- Ability to work in a call centre environment
Preferred Qualifications:
- Previous call centre/contact experience
- Experience with data handling, order uploads and Excel
- Previous experience in working with business customers
We offer a competitive salary range of $20.00-22.00 per hour, as well as a comprehensive benefits package, including extended health and dental plan, sickness and disability plans, RRSP matching program, and profit sharing depending on achieving business goals.
Ready to take your career to the next level? Apply now to become a part of our team at Purdys Chocolatier
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