Restaurant Operations Manager
4 weeks ago
Restaurant Operations Manager
At Philthy Philly's Cheesesteak & Poutinerie, we are seeking a skilled Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met.
Key Responsibilities:
- Determine the type of services to be offered and implement operational procedures to ensure seamless execution.
- Balance cash and complete balance sheets, cash reports, and related forms to maintain accurate financial records.
- Conduct performance reviews to evaluate team members and provide constructive feedback for growth and development.
- Cost products and services to optimize profitability and ensure efficient inventory management.
- Organize and maintain inventory to prevent stockouts and overstocking.
- Ensure health and safety regulations are followed to maintain a safe working environment.
- Participate in marketing plans and implementation to drive sales and revenue growth.
- Address customers' complaints or concerns in a professional and courteous manner.
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Plan, organize, direct, control, and evaluate daily operations to ensure smooth execution and maximum efficiency.
Requirements:
- 5-10 years of experience in a restaurant management role.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Strong analytical and problem-solving skills.
- Ability to maintain accurate records and reports.
Work Environment:
Our restaurant operates in a fast-paced environment, and you must be able to work effectively in this setting. You will be required to stand for long periods, lift heavy objects, and work in a team environment.
Personal Suitability:
- Accurate and detail-oriented.
- Client-focused and customer-centric.
- Dependable and reliable.
- Efficient interpersonal skills and excellent communication skills.
- Flexibility and adaptability.
- Organized and able to prioritize tasks effectively.
- Reliable and trustworthy.
- Team player with a positive attitude.
Experience:
1 year to less than 2 years of experience in a restaurant management role.
Language:
English.
Working Hours:
35 hours per week.
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