Restaurant Operations Manager

4 weeks ago


Newmarket, Ontario, Canada Philthy Philly's Cheesesteak & Poutinerie Full time

Restaurant Operations Manager

At Philthy Philly's Cheesesteak & Poutinerie, we are seeking a skilled Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities:

  • Determine the type of services to be offered and implement operational procedures to ensure seamless execution.
  • Balance cash and complete balance sheets, cash reports, and related forms to maintain accurate financial records.
  • Conduct performance reviews to evaluate team members and provide constructive feedback for growth and development.
  • Cost products and services to optimize profitability and ensure efficient inventory management.
  • Organize and maintain inventory to prevent stockouts and overstocking.
  • Ensure health and safety regulations are followed to maintain a safe working environment.
  • Participate in marketing plans and implementation to drive sales and revenue growth.
  • Address customers' complaints or concerns in a professional and courteous manner.
  • Provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Plan, organize, direct, control, and evaluate daily operations to ensure smooth execution and maximum efficiency.

Requirements:

  • 5-10 years of experience in a restaurant management role.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Strong analytical and problem-solving skills.
  • Ability to maintain accurate records and reports.

Work Environment:

Our restaurant operates in a fast-paced environment, and you must be able to work effectively in this setting. You will be required to stand for long periods, lift heavy objects, and work in a team environment.

Personal Suitability:

  • Accurate and detail-oriented.
  • Client-focused and customer-centric.
  • Dependable and reliable.
  • Efficient interpersonal skills and excellent communication skills.
  • Flexibility and adaptability.
  • Organized and able to prioritize tasks effectively.
  • Reliable and trustworthy.
  • Team player with a positive attitude.

Experience:

1 year to less than 2 years of experience in a restaurant management role.

Language:

English.

Working Hours:

35 hours per week.



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