Process Integration Specialist, Enterprise Banking

3 weeks ago

Toronto, Ontario, Canada Desjardins Full time

As a key player in the financial industry, Desjardins is committed to community development and empowering its members and clients. To achieve its goal of becoming a major player outside Quebec by 2030, the Business sector has established a multidisciplinary team responsible for developing and delivering comprehensive solutions to benefit its members and clients. As a Process Integration Specialist, Enterprise Banking, you will work closely with process leaders, product managers, and operational efficiency advisors to bring product lines to life through seamless processes that meet member and client expectations and aim for high efficiency for Desjardins. You will ensure that the business processes of Desjardins Group reflect the reality of market activities outside Quebec. Your role will involve leading and influencing development projects and complex, highly innovative strategic initiatives involving multiple specialists and practitioners. Coordination is critical, so you will frequently interact with stakeholders working in many other fields. Interpersonal savvy is essential. You will make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business. This position reports to the Business Services Transformation Monitoring and Execution Department, but you will be part of a multidisciplinary team working on laying the groundwork for a market outside Quebec. Your specific responsibilities will include:

  • Acting as integrator for all Business Services processes outside Quebec
  • Establishing a clear vision for the processes under your responsibility and leading initiatives and contributors in matrix mode
  • Managing process performance by setting objectives and performance indicators
  • Reviewing, approving, and communicating changes to processes
  • Continuously improving processes, staying on top of efficiency gains, improving the member/client experience, and following market trends
  • Monitoring the industry to understand and anticipate trends in your field and making recommendations to develop best practices for the organization

What we offer:

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

What you bring to the table:

  • Bachelor's degree in a related field
  • A minimum of nine years of relevant experience in corporate financing (retail, non-retail, intermediate)
  • Please note that other combinations of qualifications and relevant experience may be considered
  • Process management experience
  • Lean Six Sigma belt
  • Knowledge of the business financing market outside Quebec, especially in Ontario
  • Proficiency in English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members, and/or clients

Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Strategic mindset

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