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Healthcare Operations Manager

2 months ago

Surrey, British Columbia, Canada Fraser Health Authority Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Manager, Patient Access & Community Transition. This role will provide operational oversight and management of patient access and transitions within the site, between hospitals, and between hospitals and community, to ensure quality patient care, effective patient outcomes, and positive patient experience.

Key Responsibilities
  1. Provide operational oversight and management of patient access, flow, and transitions between clinical areas within the site, between hospitals, and between hospitals and community.
  2. Lead the development of "right service" in hospital and community through the development and implementation of a framework to ensure the efficiency and effectiveness of patient placement, access, flow, and transition between acute and community care.
  3. Identify barriers to patient flow and provide leadership and management to reduce barriers, address patient flow issues, and facilitate improvement.
  4. Monitor, track, and evaluate access and flow performance utilizing MOH and FH criteria/indicators.
  5. Create and implement seamless points of transition between acute and community care/services, and evaluate the effectiveness of transition points to/from community.
  6. Ensure an effective complex discharge process at the site by providing oversight, leadership, and management of access-related resources, departments, or roles.
  7. Responsible for the designation and monitoring of Alternate Levels of Care (ALC) processes, systems, and protocols.
  8. Act as an advocate for patients, residents, and families by responding to issues in the program to internal and external stakeholders and agencies.
Requirements

We are looking for a candidate with a strong background in healthcare operations, patient access, and discharge planning. The ideal candidate will have a completion of an undergraduate degree in health sciences or a related field, plus seven (7) years' recent related experience in patient access and flow, discharge planning, and Alternate Level of Care within a complex healthcare environment, including two (2) years in a leadership role.

The candidate will also possess excellent leadership, communication, and problem-solving skills, as well as the ability to work effectively under pressure and with changing priorities and deadlines.

About Fraser Health

Fraser Health is a leading healthcare organization in Metro Vancouver and the Fraser Valley, serving over two million people. We are committed to providing high-quality patient care and improving health outcomes through innovative and evidence-based practices.

We value diversity and inclusion, and strive to create a workplace culture that is respectful, caring, and trustworthy. If you are a motivated and dedicated professional who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.