Healthcare Experience Manager

2 weeks ago

Surrey, British Columbia, Canada Fraser Health Full time
Job Summary

The Fraser Health Experience Strategist will lead the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization.

Key Responsibilities
  • Provide leadership on the development of the strategic vision for Provider Experience across Fraser Health, including the coordination of long-term strategic plans, goals, and objectives.
  • Ensure a provider-centric lens is advanced and supported in the design of clinical information systems and digital health solutions.
  • Manage the provider experience team and partner with the Associate Chief Medical Information Officers to develop a vision and roadmap for provider engagement and adoption.
  • Provide advice to the Director on the strategic objectives and implementation of major projects, recommend current and future program/service adjustments, and make timely business decisions and recommendations regarding project budgets and resource utilization.
  • Collaborate with the Director to ensure programs, portfolios, and related activities meet internal and external reporting requirements, review current system applications and reporting to ensure proper internal controls are in place, and develop and recommend new and/or changed policies and procedures as required.
  • Provide leadership by reviewing, developing, and establishing standards, policies, protocols, and processes for the adoption of technology in practice.
  • Drive best practice and best outcomes for the program/services by collaborating with stakeholders, based on best evidence and professional standards, meets organizational requirements, and evaluates and monitors success to ensure effective implementation of quality and system improvements.
  • Develop an evaluation process that includes identification of key performance indicators (KPIs), data collection, analysis, monitoring system reports, and sharing, and escalation of these as appropriate at the program/specialty level.
  • Supervise staff, establish clear definitions of responsibility for each team member, review workload assignments, and adjust resources according to workload.
  • Recommend capital and operating budget plans for services within the program to the Director, implement, manage, and assume responsibility for approved capital and operating budgets, and monitor expenditures and perform variance analysis and reporting.
Requirements
  • Graduation from a school of nursing or allied health discipline.
  • Bachelor's Degree in Nursing or Health Sciences Profession.
  • Seven to ten years recent, related clinical education and leadership experience in the health care sector, including experience with electronic clinical systems, leading major clinical or quality improvement initiatives in a large, complex healthcare environment, or an equivalent combination of education, training, and experience.
  • Current practicing registration with an applicable regulatory body such as the British Columbia College of Nurses and Midwives.
Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring, and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities
  • Comprehensive knowledge of provider processes, workflows, clinical services delivery, and patient/client satisfaction determinants, and of the applicable standards of practice and guidelines for providers.
  • Strong understanding of clinical information and data and how these are managed and operationalized within the clinical information system to create knowledge.
  • Possesses a solid awareness of contemporary trends in clinical practice and information systems.
  • Proven ability to apply systems and critical thinking in a complex multi-disciplinary environment involving provider, nursing, and clinician communities.
  • Proven ability to create and execute plans and ensure timelines are met while working with a variety of partners.
  • Exercises initiative, self-direction, and problem-solving abilities to identify gaps and opportunities for improvement.
  • Uses effective facilitation, communication, and negotiation abilities to achieve consensus, resolve conflict, achieve desired outcomes, and address potential barriers to success.
  • Proven ability to lead project teams and organize and direct work efforts to meet deadlines and realize project completion.
  • Demonstrated ability to operate related equipment and use current computer applications (MS Office, etc.) and computerized healthcare applications.
  • Demonstrated ability to work independently or as part of a team.
  • Physical ability to perform the duties of the position.

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