Customer Retention Specialist

3 weeks ago


Bathurst, New Brunswick, Canada goeasy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Retention Specialist. In this role, you will play a critical part in maximizing store revenues through effective management of customer accounts and payments past due. You will also be responsible for educating and empowering customers to achieve their financial goals through building credit.

Key Responsibilities
  • Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
  • Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions
  • Communicate the terms and conditions of our financial products and how we can help them achieve their goals
  • Support retail operations by managing customer accounts, collection activities, and the merchandising and maintenance of the store
  • Deliver best-in-class service when supporting the delivery of our products to customers' homes
  • Manage accounts receivables by monitoring overdue accounts on a weekly basis
What You'll Need
  • Excellent communication skills and a people-oriented approach
  • Ability to work in a fast-paced environment and meet deadlines
  • Full class driver's license with a driver's abstract in good standing
  • Ability to lift 50+ pounds and move large home goods (considered an asset)
  • Able to pass background checks (criminal, employment)
  • Some experience in a customer-facing environment
About Us

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. We are committed to cultivating and preserving a work culture where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.



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