Front Desk Associate

3 weeks ago


Brampton, Ontario, Canada Visa4UInc. Full time

We are seeking a skilled Front Desk Agent to join our team at Visa4UInc. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.

Key Responsibilities:
  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Provide customer service
  • Develop and implement policies and procedures for daily operations
Requirements:
  • Secondary (high) school graduation certificate
  • 7 months to less than 1 year of experience
  • Excellent written communication skills
  • Efficient interpersonal skills
  • Client focus
  • Flexibility
  • Organized
  • Reliability
  • Team player
Work Conditions:
  • Fast-paced environment
  • Attention to detail
Personal Suitability:
  • Client focus
  • Efficient interpersonal skills
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

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