Front Desk Representative

3 weeks ago


Brampton, Ontario, Canada Visa4UInc. Full time
Job Title: Front Desk Agent

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Visa4UInc.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Guest Services: Investigate complaints and claims, register arriving guests, and assign rooms.
  • Room Management: Take, cancel, and change room reservations, process group arrivals and departures, and maintain an inventory of vacancies and room assignments.
  • Customer Service: Provide information on hotel facilities and services, process guests' departures, calculate charges, and receive payments.
  • Communication: Answer telephone calls and relay messages, and assist clients/guests with special needs.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 7 months to less than 1 year of experience in a similar role.
  • Language: English.
  • Work Hours: 32.5 hours per week.
Personal Qualities:
  • Attention to Detail: Maintain accurate records and ensure a high level of attention to detail.
  • Client Focus: Provide exceptional customer service and ensure a positive guest experience.
  • Efficient Interpersonal Skills: Communicate effectively with guests, colleagues, and management.
  • Flexibility: Adapt to changing situations and priorities.
  • Organized: Manage multiple tasks and responsibilities in a fast-paced environment.
  • Reliability: Ensure a high level of reliability and accountability in all aspects of the job.
Work Environment:

The Front Desk Agent will work in a fast-paced environment with a high level of attention to detail and a focus on providing exceptional customer service.



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